My Operations Director was so impressed with the service improvements that I made upon returning to work that he commissioned REINVIGORATION to run bespoke in-house training for all of our people
Upon completing the course I returned to work and applied some of the service mapping techniques. I was astonished at the results as I was able to save £50,000
The interactive case studies were a clever addition, really testing our knowledge
The service simulation used was so real – it was like I was improving my actual business in the classroom!
The trainer’s knowledge of service improvement was incredible. He could provide so many real examples of application across a broad range of service businesses
I loved the interactive nature of the course. Applying the techniques in a learning environment has given me the confidence to return to work and apply them for real
I’ve been on lots of training courses that teach improvement approaches, but the thing that made this course stand out above all others was its focus on lean for service – everything taught was taught in a service context which made it so relevant
Wow, what a refreshing approach to training! The combination of service specific teaching, high levels of interactivity and the deep knowledge of the trainer made this an extremely beneficial investment