Here we’ve selected our top 5 ‘Lean For Services’ books that we think are well worth browsing at amazon.co.uk. Whether you are new to Lean For Services or just need a shortlist of the very best and latest book titles, this list is designed to help.
Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
by Michael L. George
The book promises to help you “discover how to:
- Integrate Lean and Six Sigma and apply them side by side
- Become a customer-centered organization
- Gain control over process complexity
- Improve response time on signature services
- Apply value-based management to project selection
- Clean up your workspace
- Develop supplier relationships”
The Lean Toolbox for Service Systems
by John Bicheno
The publisher’s state that “all material in the book has been ‘field tested’ by exposure to service professionals and executive programmes. A feature of the book is that it integrates several approaches rather than advocating a particular approach. Attention is given to general Lean service concepts and frameworks, to mapping and understanding different types of service system, and to a range of tools that have been found to be useful in a variety of service environments.”
Lean Office and Service Simplified: Extending Lean Thinking to Administrative Processes
by Drew Locher
This good baseline to start with “breaks down Lean concepts into their elementary components, describes them in a non-manufacturing context, and supplies readers with specific how-to methodologies. Providing detailed examples throughout, the text illustrates the functions found in most service organizations…goes beyond the basic tools to detail the key concepts of Lean as they apply to office and service environments. It begins by discussing value stream management, followed by chapters on standard work, flow, level pull, and visual management.
The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes
by Beau Keyte
Although ‘manufacturing’ focused this book “offers a step-by-step approach to applying lean initiatives to the administrative and office environment…..applying value stream mapping (VSM) to non-production areas, identifying office wastes, establishing performance metrics, speeding up administrative workflow, and improving office efficiency.”
Lean for Public Sector: The Pursuit of Perfection in Government Services
by Bert Teeuwen
“The book begins with coverage of the basic philosophy of Lean before detailing specific methods for improving processes in the public sector. It addresses concerns specific to the public sector environment and considers the role of the citizen, not only as customer, but as a voter, taxpayer, and community participant. The author provides a clear explanation of methods such as 5S, kaizen, standardization techniques, and Value Stream Mapping shaped to Lean Government. His approach provides a reality-based view of value-added services and waste in the public sector.”
