Please take a look through our recent case studies for a taste of the results we can help you achieve.
Financial Services:
General insurer saves £500,000 claims costs every year
Download a printer-friendly PDF – REINVIGORATION – Claims Case Study
The approach used drove significant improvement including:
- Annual (repeatable) claims cost savings of £500k
- 90% of claims settled at first point of contact
Major European bank saves 60% of lost sales
Download a printer-friendly PDF – Reinvigoration Financial Services Sales Case Study
Results included:
- The on-boarding cycle time was reduced by 52% from 19 days to 10 days, greatly improving the customer experience
- In-process lost sales reduced by 60%
- The management team were so impressed with the results that they unanimously agreed to support the longer term improvement recommendations which were primarily centered around defect reduction through IT enhancements
A retail bank achieved annual cost savings of £180,000
Download a printer-friendly PDF – Reinvigoration Retail Banking – Credit Operations Case Study
The results of the project were significant with:
- Capacity creation of 9 FTE, equating to repeatable annual cost savings of £180k
- Age of work in progress (WIP) reduced from 24 days to within the 5-day service level agreement
- Volume of WIP reduced from c.10,000 items to 500
- Over 100% increase in staff productivity
Unnecessary call volumes reduced by 30% at UK call centre
Download a printer-friendly PDF – Reinvigoration General Insurance Call Centre Case Study
The approach used drove significant improvement in the area including:
- Call volumes reduced by 30% by driving out or minimising the causes of failure demand
- Abandonment rate dropped from over 15% to less than 3%
Local Government:
A local government legal team realised an extra 30% capacity
Download a printer-friendly PDF – Reinvigoration Legal Services Case Study
The results of the project were significant with:
- Creation of extra 30% capacity in lawyer resource for realisation or redeployment
- End-to-end times of contract creation down to 5 weeks