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NEW ‘Lean for Services’ Consulting Services

Whether you need a fast assessment of your current service processes or more extensive help from our ‘Lean for Services’ consultants we have designed a series of services designed to fit your needs and budget.

 

Package 1 – Two day high-level opportunity scoping

Objective 

“Opportunity spotting” to provide a high level assessment and report on improvement opportunities in the chosen area of the business.

Approach

  • Short structured interviews with a key cross-section of staff involved in the process
  • Process observations
  • Quick review of any existing data
  • Review of existing measurement frameworks

Outputs

  • Download meeting at close of day 2 to discuss the high-level findings and areas of opportunity
  • Written summary of the above provided in the days following the scoping assessment

Please call 0800 028 6703 or email us at info@reinvigoration.co.uk for more information, availability and prices

Package 2 - Two week deep dive opportunity scoping

Objective

To provide a detailed data-driven assessment and report on improvement opportunities in the chosen area of the business.

Approach

  • Data driven approach, utilising any existing data but also collecting new data where required
  • Data used to analyse process performance and analyse how people spend their time
  • Detailed structured interviews with a key cross-section of staff involved in the process
  • Detailed process observations and mapping
  • Review of existing measurement frameworks

Outputs

  • Detailed report of findings and recommendations
  • High-level implementation plan to deliver recommendations with estimate of likely benefits.  Benefit estimates are based on data and previous experience.
  • Presentation of findings and recommendations to key business stakeholders on the final day

Please call 0800 028 6703 or email us at info@reinvigoration.co.uk for more information, availability and prices

Package 3 - Four week tactical improvement

Objective

Usually used to tackle a specific business problem, this approach delivers rapid improvement and fast benefits realisation by implementing changes quickly.

Approach

  • Before event – specific mobilisation actions completed to ensure that team hit the ground running
  • Week 1 – rapid diagnostics completed, data validation used wherever possible
  • Week 2 – pilot solutions where appropriate and move into implementation
  • Weeks 3 & 4 – further implementation, reinforce and sustain changes made.  Benefits capture

Outputs

  • Numerous improvements to process and operational management structures
  • Quantifiable benefits linked to the changes implemented
  • Detailed action plan for longer term improvements identified

Please call 0800 028 6703 or email us at info@reinvigoration.co.uk for more information, availability and prices

Package 4 - Full transformation (typically 12-20 weeks depending on size of operation within scope)

Objective

Full end-to-end transformation of a business unit or operational site.

Approach

Led by a team of REINVIGORTION consultants but including dedicated resource from the business, this approach follows our full transformation cycle as shown here:

Outputs

  • Significant improvements made to key operational metrics such as customer satisfaction, cost, quality and delivery.  Typically 20%+ improvement seen across key metrics
  • Significant transfer of capability to local staff who complete an impressive curriculum of training during the transformation.  This leaves them as the local experts once the transformation is completed
  • Culture of continuous improvement left as a key legacy

Please call 0800 028 6703 or email us at info@reinvigoration.co.uk for more information, availability and prices

Package 5 - Operations capability benchmarking assessment

Objective

To assess the operations management capability of an organisation compared (benchmarked) to best in class.

Approach

  • Team Leader’s and Operations Managers complete a detailed interview, with responses plotted against REINVIGORATION’S operations capability matrix
  • The operations capability matrix generates scores against key criteria

Outputs

  • Each team / operational area scored to allow comparison between teams, but also against external competitors
  • Suggested improvement steps offered for all areas where scores fall below best in class

 

Case Studies

Please click the links below to read about our recent success stories:

How We Do It

We combine the proven disciplines of manufacturing industry process design to service industry organisations, using established methodologies like:

Six Sigma;

Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process — from manufacturing to transactional and from product to service.

Lean;

The core idea is to maximize customer value while minimizing waste. Simply, Lean means creating more value for customers with fewer resources.

The REINVIGORATION ‘Lean for Services’ Transformation Cycle

A – Understand stakeholder requirements & establish SMART objectives

  • A pre-project meeting agreeing clear stakeholder requirements for the engagement
  • Agree key success indicators (tangible and intangible)
  • Use the two points above to create SMART objectives

1 – Mobilise

  • Agree governance structure
  • Finalise project plan & get key dates in diaries (e.g. stakeholder review)
  • Agree client resource support

2 – Understand end-to-end process capability

  • Customer experience Mapping and Value Stream Mapping
  • Value and Failure Demand Analysis
  • Voice of Customer / Business – interviews to establish true requirements of the process
  • including data requirements

3 – Create future state design

  • Workshops to encourage the engagement of managers and staff to help redesign the future state
  • Applying Lean and Systems Thinking principles to minimise waste and maximise quality throughout the process
  • Designing specifically around customer value and the optimisation of the customer experience

4 – Implement solutions

  • Tailored implementation actions to solve client specific issues
  • Robust action plan / milestone tracking

5 – Sustain & continuously improve

  • The training and coaching of problem solving techniques, giving the skills to client’s employees to solve local problems and identify new areas for improvement
  • The design and implementation of a robust and simple self-auditing mechanism to assess adherence to implemented solutions, conducted by different levels of the hierarchy

B – Measure delivery of objectives & track benefits

  • Weekly ‘open’ reviews of progress vs. agreed objectives
  • Adherence to agreed governance structure
  • Robust benefits tracking where necessary