NEW Bespoke Training, Designed Just for Your Service Organisation
REINVIGORATION can now offer a bespoke training design service to support a client to create training material specifically for their organisation.
We can tailor training programmes to the specific needs of any service organisation and help companies obtain the accreditation from LERC at Cardiff University and therefore offer in-house training self-sufficiently, giving delegates official qualifications as they progress through their development.
For those looking for ‘Lean for Servivces’ core skills then we offer our own Lean Services BASICS, AWARENESS and ADVANCED Lean Service Practitioner courses plus Cardiff University accredited Lean Competency Framework training courses as follows:
Course 1 – Lean Service AWARENESS
The Lean Service Awareness course is a practical 1-day learning event suitable for any individuals who want to understand more about how Lean Thinking can help to drive improvement in the service sector. Read more
Course 2 – Lean Service BASICS
Lean Service Basics is a practical 4-day learning event suitable for any individuals who work with service organisations and are interested in finding out how the Lean methodology can improve service both from the customer and business’ perspective.
The course introduces a different methodology to the traditional Lean manufacturing approach and provides delegates with some thought provoking insights. Read more
Course 3 – ADVANCED Lean Service Practitioner
Advanced Lean Service Practitioner is a 5-day learning event suitable for individuals who want to learn the advanced skills required to drive sustainable change. Read more
For further details on our training offerings, including full course schedules and prices, please get in touch.
Lean Competency System – Level 1 and Level 2
We provide Cardiff University accredited training to the LCS’s first two levels:
1. Fundamental – please click here for full details
• 1a – Awareness
• 1b – Diagnostic
• 1c – Improvement
2. Technical – please click here for full details
• 2a – Implementation & Design
• 2b – Implementation & Leadership
About REINVIGORATION ‘Lean for Services’ Training
Why Train with REINVIGORATION?
We are the only service sector training company accredited to offer qualifications from Cardiff University’s Lean Enterprise Research Centre
The Lean Competency System (LCS) is the only University accredited framework to qualify individuals based on their knowledge and practical application of Lean competency. Our ‘Lean for services’ training equips people with the practical skills required to allow them to immediately return to the workplace and begin improvement activity.
We provide lots of service industry examples and activity simulations including:
- Highly interactive group activities to allow knowledge & idea sharing using service based business simulations; giving delegates the opportunity to practically apply new learning
- Dynamically presented theory supported by service industry examples
- Stimulating quizzes supporting the reflection of learning and the cementing of new knowledge
REINVIGORATION believe in an adaptable approach to training, as a one-size fits all approach does not meet the needs of every organisation. Our training is accredited by Cardiff University and is in line with the Lean Competency System, the only internationally recognised qualification framework for the practical application of lean.
Our training is always designed with a mix of theory and practical application and includes business simulations and group activities. This ensures that all delegates receive the maximum possible value from the training as all learning styles are considered.
REINVIGORATION ‘Lean for Services’ training can:
- Adapt courses and modules to meet client’s specific needs e.g. only covering tools and techniques that are relevant to their business
- Combine courses with coaching and consulting, or deliver them stand alone
- Offer a service to create a client’s own training material
- Provide coaching support to develop client’s people to trainer standard
- Support clients to achieve an in-house accredited training and consulting approach, meeting Cardiff University’s Lean Competency System standards. This will mean official qualifications for successfully Lean trained / coached, competent employees
We help you achieve tangible improvements
“Wow, what a refreshing approach to training! The combination of service specific teaching, high levels of interactivity and the deep knowledge of the trainer made this an extremely beneficial investment”
Senior Manager, Retail Bank
“I’ve been on lots of training courses that teach improvement approaches, but the thing that made this course stand out above all others was its focus on lean for service – everything taught was taught in a service context which made it so relevant”
Operations Manager, Logistics
“I loved the interactive nature of the course. Applying the techniques in a learning environment has given me the confidence to return to work and apply them for real”
Team Manager, Telecoms Provider
“The trainer’s knowledge of service improvement was incredible. He could provide so many real examples of application across a broad range of service businesses”
Business Improvement Manager, Investment Bank
For further details on our training offerings, including full course schedules and prices, please get in touch.
