Advanced Lean Service Practitioner is a 5-day learning event suitable for individuals who want to learn the advanced skills required to drive sustainable change.
For more information on our Lean for Services training programmes please get in touch.
The course is run by multiple experts who each offer delegates a fascinating insight into their field of expertise. Their extensive knowledge prompts delegates to think about what will make sustainable improvement real in their own organisations.
Learning Objectives
Through this intensive training, participants will:
- learn advanced Lean tools and techniques that can be used to drive service improvement
- broaden their understanding of alternative improvement approaches that compliment a Lean Service approach
- gain a deep understanding of service excellence principles and how these can be applied to great effect
- learn fundamental elements of change management that are critical to successful improvement programmes
- develop knowledge of the key consulting behaviours required to facilitate change at different levels
Course Topics
The following topics are covered with a full day dedicated to each:
Topic Summary Systems Thinking Systems thinking for improvement - Soft Systems Methodology: entering the
problem, expressing the problem, formulating root definitionsAdvanced Lean Techniques Capacity planning, policy deployment, supply chain Service Excellence Understanding customer loyalty and lifetime value, service quality frameworks, the
customer gap, service blueprintingChange Management Understanding organisational & personal change, dealing with resistance, mobilising
the team, engaging employees, organisational risk assessmentConsulting Skills The consulting lifecycle: Initiate – client contract, Build – stakeholder mapping and
building rapport, Embed – coaching and feedback & achieving local ownershipCourse Prerequisites
Delegates qualify to attend this course if they have:
a) Been successfully accredited at level 1 of the Lean Competency System (LCS); or
b) Can evidence previous Lean implementation experience to the required standard (please contact us for qualifying criteria).
Accreditation
This course provides delegates with the necessary learning required for future accreditation at Lean Competency System (LCS) levels 2a & 2b.
As level 2 requires 75 hours of learning, delegates must complete a stringent workplace assessment to gain full accreditation at level 2 of the Lean Competency System (LCS).
The LCS was created by the Lean Enterprise Research Centre at Cardiff Business School and is the only academically recognised Lean qualification available worldwide.
More information on the LCS training path is available upon request.
