Lean Service Awareness Accredited Online Course (Level LCS1a)
Engaging, interactive courses for anyone looking to drive continuous improvement in process efficiency.
Suitable for: Anyone seeking an introduction to Lean Thinking, how it can be applied within the service sector, and ideas on how to apply it within your own workplace.
Relevant for: All central operations teams including: Shared Services, Finance, Procurement, Supply Chain, Distribution, Customer Service and more.
- The evolution of Lean thinking
- The classic Lean principles
- The differences between service and manufacturing
- Wastes – both classic and service
- Value and failure demand
- The human and strategic dimensions of Lean
Assessment & certification
This course is aligned to Cardiff University’s Lean Competency System at level 1a and is assessed via a multiple choice exam (pass mark: 65%). Once you’ve passed, you can download your LCS 1a certificate.
Group discounts available for large groups.
FREE TRIAL OFFER
Free trials are available for companies considering training options for groups of employees. Contact us for advice on how our courses can improve your team’s capability and efficiency.