Lean Service Awareness
Lean Competency System - Level 1a
Lean Service Awareness is a practical 1-day course suitable for any professional seeking an introduction to Lean Thinking. Lean is undoubtedly one of the most effective ways to improve service whilst simultaneously reducing costs. This course will give you an insight into why it is so popular and will leave you with ideas that you can take back to the workplace.
Professionals completing this course will gain a solid overview of the key principles of Lean and how/when these translate into the service sector.
This course is based around an interactive service-sector simulation which allows delegates to put the theory they’ve learned into practice. This approach is complimented with lots of group discussion and exercises, making this a great event for sharing experience and learning from others.
The course is completed with the sharing of case studies from different service sector improvement projects, giving delegates real, relatable examples of Lean transformation.
Through this interactive training, participants will:
- describe the classic 5 lean principles
- identify the recognised history of lean
- give examples of the 7 classic wastes
- apply basic Lean improvement techniques to a service simulation to:
- diagnose process problems
- make improvements and test their outcomes
- understand the basic differences between service and manufacturing
- identify service wastes and understand why these are different to the classic 7 wastes.
This course is aligned to Cardiff University’s Lean Competency System (LCS) at level 1a and results in accredited certification regardless of which format you choose (see above). For the eLearning course, accreditation is achieved by passing the online exam taken at the end of the course.
One day course: £265 | Enquire now
Included as Day One of Four-Day course (Levels 1a, b & C): £1495 | Enquire now
Closed course, exclusive to your organisation. | Enquire now
Lean Service Awareness eLearning course: £95.00 per person | Purchase online
Bulk discounts available for large groups.
Not sure which option suits you best? Contact us and we’ll be happy to discuss the options in more detail.