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Client testimonials and reviews

Reinvigoration has a wealth of experience working with organisations in both the private and public sectors. Our passion, capability and approach has delivered significant improvements to business performance, as testified by our most valued clients:


Significant improvements to efficiency, capability and service – just a few of the outcomes of our work with NHS Shared Business Services’ Procure to Pay (P2P) teams.

NHS Shared Business Services

“We engaged with Reinvigoration to help us gain momentum and build our own internal practitioner capability. They have excellent knowledge of shared service operations and this helped them to drive improvements across our business using an approach that was relevant to us. Their consultants are all highly experienced and integrated really well with our people to drive business outcomes”

Simon Murphy | Director of Finance & Accounting, NHS Shared Business Services

London Borough of Hounslow

“I have used Reinvigoration’s services for a number of consulting and training assignments across the Local Government sector. Their ability to really engage with the teams they work with whilst bringing a wealth of knowledge and experience to the assignments always means we get good value for money and a positive outcome.”

David Mead | Head of Customer and Business Solutions

South-East Norway Regional Health Authority

“The Reinvigoration courses combined theory from a group of extremely competent coaches and fun exercises putting into practice a wide range of the theory. There was plenty of time to for reflection and exchanging experience with the different business areas who were gathered together for each course. Once back at work, I could test the new knowledge and see the results. Each course gave new insight and new success.”

Andy Hyde | Special Advisor – Technology Development

London Borough of Hounslow

“I have used Reinvigoration with two separate organisations to review and improve a number of different services operated from our internal shared services. We have achieved some great results in quick timescales with their guidance. Through their delivery of training and coaching we built an internal improvement team who were capable of supporting the organisation going forward and we have even helped other local authorities to achieve similar results. We have benefited greatly from the legacy of both their consulting and training.”

Anthony Kemp | Director of Corporate Resources (and Strategic Director of Resources at Royal Borough of Windsor & Maidenhead – now CEO CoSector Ltd)

LBG (Lloyds Banking Group)

“Reinvigoration has extensive knowledge regarding Systems and how to design a deployment taking a systems approach, they have been a huge help with our Home Insurance programme, adding considerable value in helping us set the programme up for success, whilst passing on knowledge willingly and effectively. The knowledge and experience they have enable a flexible approach that can be tailored to any situation, and industry. I have found them committed, trustworthy and very easy to work with.”

Huw Williams | Senior Manager, Service Excellence

Royal Bank of Scotland

“Reinvigoration were engaged on a 2-year systems transformation programme aimed at improving the UK cash estate. The strength of their holistic end to end approach in what is an incredibly complex environment was impressive, and the additional step change results that they helped us to achieve on the back of a successful 2-year Lean programme were quite remarkable.”

Adam Bailey | Head of Cash Operational Strategy

Cambridge City Council

“The Housing Repairs Review delivered a number of excellent outcomes improving process repair times and improved customer service. We were surprised how quickly we turned our service metrics around once we implemented the new processes. It was a very engaging and collaborative process involving different departments across the Council.”

Jonathan James | Head of Customer Services


“We worked with Reinvigoration during a time of significant change in our part of the organisation. I was personally impressed not only with the results the teams achieved, but the way the Reinvigoration team worked to really understand our business and importantly really engaged the teams they worked with. Our continuous improvement culture as a result jumped forward and I saw the team highly engaged in daily problem solving and resolving their own issues. The journey is always ongoing, but I am convinced a year on that the fact we have not slipped backwards is due to the approach and skills of the Reinvigoration consultants in partnership with our internal teams.”

Daniel Holladay | Head of Supply Chain Accounting

Client testimonial from OpEx workshop

Cambridge City Council

“As a transformation professional, I have been leading a shared service business transformation programme between two distinct and different organisations. I have found the Lean Systems Thinking approach to this programme invaluable.

We have used Reinvigoration to help guide, support and develop this programme, achieving some very good results in quick timescales. Great progress has been made, particularly with regards to the training of our staff, (supported by a mentoring programme), and this has helped enormously with embedding the knowledge and a new systems thinking philosophy to the organisations”

Chris Bolton | Customer Service & Transformation Manager

Major BPO Organisation

“We’ve engaged the Reinvigoration team across a number of our accounts to support with the identification and delivery of operational improvements. Their approach is really insightful and quickly identifies improvement potential, together with the steps to make it happen. Their team are knowledgeable and skilled consultants who quickly engage with the business to get things done.“

Chris O’Loughlin | Delivery Director

Lloyd’s Register Energy

“We needed to transform our global inspection division. Reinvigoration ran a rapid diagnostic and design process covering our business end to end – from enquiry to cash. Their in-depth approach swiftly identified realisable benefits, providing detailed and insightful output. The high quality team were pragmatic and astute, and they worked hard.”

Andrew Brown | VP Global Operations, Inspection


Organisations that have benefited from Reinvigoration’s expertise