7 Levers to Optimise Shared Services Operations

‘Shared services’ typically refers to classic business support functions such as finance and accounting, HR/payroll, IT and procurement, and in some organisations smaller support functions such as legal services.

Put simply, a shared services approach is usually commissioned with the primary aim of reducing costs by achieving economies of scale. A secondary benefit often quoted is to improve levels of service delivery by creating process expertise.

Whilst a shared services approach can prove to be highly successful, it can also become particularly challenging. From our experience at Reinvigoration, the two greatest challenges that threaten to undermine the success of a shared services model are poor transition execution (as this will put the venture on the back foot before it even starts) and poor management (as it will compound set-up practices).

There are clear areas that shared services ventures can focus on within operations to move from a negative to a positive cost position.Whilst the individual characteristics of the shared services operation will ultimately dictate how much each individual lever can be exploited (and bearing in mind that not all levers can be ‘pulled’ in every instance), it is important to understand how each lever can positively affect cost and potentially service.

Our infographic will help you visualise the 7 levers (often overlooked) you need to focus on to optimise shared services operations. It is also full of practical tips and advice on how to maximise operational efficiency.
imply click the image to reveal our full infographic.

7 levers to optimise shared services operations by Reinvigoration

To be successful shared services operations require careful assessment, planning and management. The seven key principles, or ‘levers’ presented here provide a structured framework for making these assessments and implementing change successfully within the public and private sectors. We hope you will find our infographic helpful and are always available to discuss any challenges you may face.

We have a wealth of experience working with shared services operations both within the private and public sector.
Contact our team to discuss how we can help your organisation.


Get in touch to discuss how we can help you transform your service operations.

Chris Dando - Reinvigoration

Chris Dando

Ryan King - Reinvigoration

Ryan King

Graham Turnbull - Reinvigoration

Graham Turnbull


Throughout the years, we have developed a set of consulting, capability building and e-management solutions that enable us to tailor our approaches to our clients’ needs and help them transform their service operations.

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We support organisations around the world in their pursuit of Operational Excellence, process change and business transformation, using innovation and cutting-edge technologies to transform
service operations.

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Our approach is heavily based on knowledge transfer via coaching, so that your people are left with the skills to be self-sufficient at the end of our engagement.

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Capability Building

We have years of experience developing world class Operational Excellence and improvement skills across public and private organisations via our face-to-face and e-learning training courses.

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E-Management Solutions

We use cutting-edge technologies to help organisations transform their service operations, become
more efficient and
increase performance.