CLIENT TESTIMONIALS

Hear from our clients how we have helped them transform their service operations and improve their business performance.

Reinvigoration has a wealth of experience working with organisations in both the private and public sectors. Thanks to our passion, capability and approach we have delivered significant improvements to business performance, as testified by our most valued clients.

OUR CLIENTS SAY

Reinvigoration has extensive knowledge regarding how to design a deployment taking an Operational Excellence approach, they have been a huge help with our Home Insurance programme, adding considerable value in helping us set the programme up for success, whilst passing on knowledge willingly and effectively.

The knowledge and experience they have, enable a flexible approach that can be tailored to any situation, and industry. I have found them committed, trustworthy and very easy to work with.

Huw Williams
Senior Manager, Service Excellence - Lloyds Banking Group

The Agile training I was part of was great, moreover the feedback from all that have been involved has been outstanding and we are truly starting to see a mind-set shift within finance. A big thank you for all the work you have put into this.

Ian MCClean
Finance Transformation Manager - Vodafone

The team at Reinvigoration are consummate professionals and we have had the privilege of working with them twice on Operational Excellence programmes of efficiency. They are able to quickly engage with our people to understand complex, multi-site end to end processes and they have always delivered the required outputs and provided further recommendations and proposals based on their expertise. I would not hesitate to use them again.
 

Rachel Summers
Director of Operational Excellence - Shared Services Connected Ltd

Reinvigoration supported the Senior Leadership team by demystifying work on our strategy during a period of significant change, driven from Group initiatives but also from within our business.

Reinvigoration’s approach to strategy definition and deployment provided us with great clarity during this challenging period. It allowed us to align all of our people and focussed us on the important things that ultimately allowed us to achieve our strategic goals.
 

Adam Bailey
Head of Cash Operational Strategy - Royal Bank of Scotland

The support and guidance we have received from Reinvigoration in designing and rolling out our Continuous Improvement programme has been invaluable. Their well-judged combination of classroom-style training, coaching and feedback has enabled us to quickly develop an in-house capability, and has encouraged us to create an approach that works for our people, rather than adopting a readymade, cookie-cutter method.

Jeremy Fletcher
Chief Operating Officer - Kantar UK & Ireland

Having our programme endorsed and supported by Reinvigoration and Cardiff University, where the Lean Competency System was first developed, is a great indication of the importance Babcock places on this scheme and the commitment we are making to support staff who get involved.

Reinvigoration provide a detailed oversight of the Babcock training and examination process, ensuring trainees are given the highest-quality support and assessment throughout, backed with the rigour expected by top university standards.

Dave White
Head of Engineering Continuous Improvement - Babcock MCS Offshore

SUCCESS STORY

We needed to transform our global inspection division. Reinvigoration ran a rapid diagnostic and design process covering our business end to end – from enquiry to cash. Their in-depth approach swiftly identified realisable benefits, providing detailed and insightful output. The high quality team were pragmatic and astute, and they worked hard.

Andrew Brown
VP Global Operations, Inspection - Lloyd’s Register Energy

Completing the LCS Level 3 Expert Mentoring Programme has led me to become more effective in my role as a Lean leader. The Team at Reinvigoration have been great; I have no hesitation at recommending them. They were approachable and supportive, and provided me with challenge and debate at the right time to really make sure I get the best out of my accreditation.

Bruce McCrea
Founder and Director - Leanology

Through this e-learning product, Reinvigoration have unlocked the potential to create mass awareness of Agile across an organisation in an incredibly short space of time. It is ideal for our need to underpin a foundation of culture change. The content is spot on in terms of accuracy, clarity and effectiveness. Anyone who desires a credible basic foundation of knowledge needs to do this course.

Jonathan Wright
Director of Agile - Lloyds Banking Group

The Operational Excellence and Lean experts at Buckingham have known the Reinvigoration team for over 10 years. Their reputation for a forward thinking training and consultancy style, together with their eLearning development capability made them the perfect partner for our ground breaking project – the world’s first online OpEx degree.
The Reinvigoration team, in partnership with us, have developed fantastic content that we believe will benefit many thousands of students in their future learning.

Professor Pauline Found
Programme Director for the Professional Doctorate in Operational Excellence - University of Buckingham

As a transformation professional, I have been leading a shared service business transformation programme between two distinct and different organisations. I have found the Lean Systems Thinking approach to this programme invaluable.

We have used Reinvigoration to help guide, support and develop this programme, achieving some very good results in quick timescales. Great progress has been made, particularly with regards to the training of our staff, (supported by a mentoring programme), and this has helped enormously with embedding the knowledge and a new systems thinking philosophy to the organisations.

Chris Bolton
Customer Service & Transformation Manager - Cambridge City Council

We have worked with Reinvigoration to develop and implement an improvement-centric E-Learning programme across our global Novartis workforce, spanning 5 continents.

Quality, consistency and speed were paramount to the success of this project as the learners were based in a significant number of different countries across the globe and belonged to various departments, including finance, operations, IT, HR, legal, marketing, procurement, customer service, manufacturing etc.

Reinvigoration have shown from day 1 that they completely understood our requirements. Their unique approach, combining Lean expertise with a digital training solution, has helped us reduce our training costs whilst helping to give a consistent understanding of Lean and Operational Excellence, thus achieving engagement and buy-in.

Whilst the training programme remains ongoing, many colleagues have now successfully completed their training in Operations Excellence Management System, Team Based Problem Solving and Lean Service Awareness. There is no doubt that as a business we have significantly benefited from their innovative approach to Lean training. I wish Reinvigoration the best of luck in their future endeavours.

Santosh K Singh
Lead Consultant PLS Lean Six Sigma

OUR SERVICES

Throughout the years, we have developed a set of consulting, capability building and e-management solutions that enable us to tailor our approaches to our clients’ needs and help them transform their service operations.

Consultancy

We support organisations around the world in their pursuit of Operational Excellence, process change and business transformation, using innovation and cutting-edge technologies to transform
service operations.

Coaching

Our approach is heavily based on knowledge transfer via coaching, so that your people are left with the skills to be self-sufficient at the end of our engagement.

Capability Building

We have years of experience developing world class Operational Excellence and improvement skills across public and private organisations via our face-to-face and e-learning training courses.

E-Management Solutions

We use cutting-edge technologies to help organisations transform their service operations, become
more efficient and
increase performance.

HAVE A SIMILAR CHALLENGE?

Get in touch to discuss how we can help you transform your service operations.

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