OUR CAPABILITIES

Supporting organisations round the world in their journey to Operational Excellence and Continuous Improvement.

EFFECTIVE AND PRAGMATIC SOLUTIONS DESIGNED TO DRIVE VALUE ACROSS YOUR BUSINESS.

Whether you are looking for some external support to tackle an existing operational challenge, need to develop your teams’ OpEX and Lean capability, or want to optimise your service operations using innovative technologies, the solution we deliver is fully tailored, taking into account the business problems you are trying to solve, your desired outcomes, your timelines and the resources you have available.

6x6 Business Transformation

Our methodical approach to business
change and transformation.

 

Core Capabilities

We have the skills and experience you need to drive measurable long term value for your organisation and your customers.

6X6 BUSINESS TRANSFORMATION

Our approach to transforming businesses and embedding operational excellence is broken down into six focus areas, each of which is considered from six perspectives.

This methodical approach ensures that the work we carry out is broken down into manageable stages and that the recommendations and changes we make at each stage are specific and pragmatic – both for project leaders and operational staff implementing change on the ground.

The activities aligned with each focus area will depend on your organisation’s exact requirements.

6 FOCUS AREAS

Strategy & Direction

Gaining an understanding of the strategic direction and ensuring executive level sponsorship throughout the transformation.

Process Optimisation

Reviewing, re-designing and implementing operational processes to improve efficiency
and mitigate risk.

Customer Simplification

Reviewing, re-designing and implementing an improved customer experience, with a particular focus on ease of use.

Operations Excellence

Using cutting edge tools and techniques from different methodologies to aid
operational transformation.

Capability & Culture

Creating the skills and competences within the client’s workforce to lead, sustain and continuously improve operations, implementing a CI management system and making improvement habitual.

Automation / Technology

Effectively using technology to optimise efficiency and customer simplification which requires true collaboration with technology departments within clients.

6 PERSPECTIVES

Organise

In this initial phase, mobilising the project team and agreeing the scope and deliverables with the client.

Innovate

This involves people looking from an idealised view at what the services could be in the future – a unique approach
by Reinvigoration.

Insight

Diagnosing the current operations and gaining a thorough insight into what is being
done and why.

Design

Re-designing the processes, customer experience and risk, taking into account the output from the Innovate and Insight stages.

Deliver

The planning and implementation of change may include the piloting of new concepts before implementation across
wider operations.

Continuously Improve

Ensuring that all changes are sustainable across the operations and that there is the capability and culture of continuous
improvement for the future.

CORE CAPABILITIES

Definining & Deploying
Operational Strategy

End-to-End
Process Transformation

Operational Excellence
Ways of Working

Simplifying the Customer Journey

Service Innovation

Problem Solving

Skills Development &
LCS Accreditation

WHAT OUR CLIENTS SAY.