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6×6 BUSINESS TRANSFORMATION

Helping organisations undertaking more complex business transformations to methodically overcome all the operational obstacles they face.

OUR METHODICAL APPROACH TO COMPLEX BUSINESS TRANSFORMATION

Sometimes the complexity of the operational challenges at stake means that using a single approach is not enough.  Our unique 6×6 business transformation approach has been specifically designed to tie in all our capabilities and find the specific combination your organisation requires to efficiently tackle more complex operational challenges. 

Our approach to transforming businesses and embedding Operational Excellence is broken down into six focus areas, each of which is considered from six perspectives.

From scoping through to delivery, our experienced consultants will take you on a meticulous journey  across each core area of your business operations, breaking down the work we carry out into manageable stages. They will use our 6×6 methodology to ensure that the recommendations and changes we make at each stage are specific and pragmatic – both for project leaders and operational staff implementing change on the ground.

The activities aligned with each focus area will depend on your organisation’s exact requirements.

ABOUT THE 6 FOCUS AREAS

Strategy & Direction

Gaining an understanding of the strategic direction and ensuring executive level sponsorship throughout the transformation.

Process Optimisation

Reviewing, re-designing and implementing operational processes to improve efficiency
and mitigate risk.

Customer Simplification

Reviewing, re-designing and implementing an improved customer experience, with a particular focus on ease of use.

Operations Excellence

Using cutting edge tools and techniques from different methodologies to aid
operational transformation.

Capability & Culture

Creating the skills and competences within the client’s workforce to lead, sustain and continuously improve operations, implementing a CI management system and making improvement habitual.

Automation / Technology

Effectively using technology to optimise efficiency and customer simplification which requires true collaboration with technology departments within clients.

ABOUT THE 6 PERSPECTIVES

Organise

In this initial phase, mobilising the project team and agreeing the scope and deliverables with the client.

Innovate

This involves people looking from an idealised view at what the services could be in the future – a unique approach
by Reinvigoration.

Insight

Diagnosing the current operations and gaining a thorough insight into what is being
done and why.

Design

Re-designing the processes, customer experience and risk, taking into account the output from the Innovate and Insight stages.

Deliver

The planning and implementation of change may include the piloting of new concepts before implementation across
wider operations.

Continuously Improve

Ensuring that all changes are sustainable across the operations and that there is the capability and culture of continuous
improvement for the future.

OUR CORE CAPABILITIES

We offer a number of different solutions to support service operations in their journey to Operations Excellence.

Definining & Deploying
Operational Strategy

End-to-End
Process Transformation

Operational Excellence
Ways of Working

Simplifying the Customer Journey

Service Innovation

Problem Solving

CI Skills Development &
LCS Accreditation

WHAT OUR CLIENTS SAY

Reinvigoration has extensive knowledge regarding how to design a deployment taking an Operational Excellence approach, they have been a huge help with our Home Insurance programme, adding considerable value in helping us set the programme up for success, whilst passing on knowledge willingly and effectively.

The knowledge and experience they have, enable a flexible approach that can be tailored to any situation, and industry. I have found them committed, trustworthy and very easy to work with.

HUW WILLIAMS
Senior Manager, Service Excellence - Lloyds Banking Group

The support and guidance we have received from Reinvigoration in designing and rolling out our Continuous Improvement programme has been invaluable. Their well-judged combination of classroom-style training, coaching and feedback has enabled us to quickly develop an in-house capability, and has encouraged us to create an approach that works for our people, rather than adopting a readymade, cookie-cutter method.

JEREMY FLETCHER
Chief Operating Officer - Kantar UK & Ireland