END-TO-END PROCESS TRANSFORMATION

Supporting you to understand key end-to-end processes and driving the changes required to trigger a step-change in performance.

OUR APPROACH

Process complexity is a challenge for most large organisations. The more complicated a process is, the more waste is inherent, and the longer it will take to provide the customer with the desired outcome.
Tackling this challenge is key to dramatically increase end-to-end efficiency and positively
transform customer experience.

Using a structured approach, we will work alongside you to map out every process step, identify the wastes, apply root-cause analysis, develop solutions and implement the changes your organisation requires to trigger a step-change in performance.

Whether you are looking for some consultancy support to redesign your services and processes in a set period of time, or want to train your teams to increase your internal capability, our structured approach will take you through the following stages.

1
Mobilisation

Understanding all that is at stake and ensuring key stakeholders are fully engaged and available.

2
Current State Insight

Mapping out every process step along the value stream to understand the wastes within the process, causes of quality issues and complaints, and completion delays.

3
Visioning & Design

Redesigning your process taking into account your desired outcomes and strategic goals.

4
Implementation

Implementing the changes
required, with a strong focus on
performance, customer feedback and
change management.

KEY BENEFITS

Unique And Inspiring
Customer Experiences

Improved Quality

Reduction In Failure Demand

Reduction In Operating Costs
And Greater Productivity
(Typically A 20% to 30% Improvement)

Faster End-to-End Lead Time

Reduced Variation

More Empowered And
Engaged Staff

Reduction In Hand-Offs
And Complexity

Greater Regulatory Control

Right-Sizing Risk Controls To Alleviate Unnecessary Burden Of Risk And
Operations Personnel

ABOUT US

Consultancy

We support organisations around the world in their pursuit of Operational Excellence, process change and business transformation, using innovation and cutting-edge technologies to transform
service operations.

Coaching

Our approach is heavily based on knowledge transfer via coaching, so that your people are left with the skills to be self-sufficient at the end of our engagement.

Capability Building

We have years of experience developing world class Operational Excellence and improvement skills across public and private organisations via our face-to-face and e-learning training courses.

E-Management Solutions

We use cutting-edge technologies to help organisations transform their service operations, become
more efficient and
increase performance.

CASE STUDIES

Simplify Business Processes

Retail

Improve Operational Profitability

Financial Services

Simplify Business Processes

Local Government

Simplify Business Processes

Financial Services

THOUGHT LEADERSHIP

To see more thought leadership articles, click here.

GET IN TOUCH

Would you like to discuss your specific requirements and find out more about our solutions?
Contact our End-to-End Process Transformation expert, Graham Turnbull.

Graham Turnbull