PROBLEM SOLVING

Building your staff’s capability to solve problems across all levels of your organisation, developing staff engagement and accelerating your journey towards the creation of a continuous improvement culture.

OUR APPROACH

Today’s extremely competitive environment makes problem-solving a key element
of any organisation’s strategic plan to stay ahead of the competition.

Trusting your internal teams to find the right solutions to resolve the issues at stake;
including cost reduction, poor quality levels, process simplification, or even high level of
customer complaints, is key to give you the competitive edge you need to develop service
operations that are more effective, and increase customer acquisition and retention.

The primary purpose of Root-Cause-Problem-Solving is to focus problem solving activity on the identification and elimination of root-causes as opposed to mere symptoms.
Our consultants can objectively walk you through a proven structured problem-solving approach, to identify root-causes and solve problems for good.

As expert facilitators, we are adept at dealing with groups that may not initially have consensus on the details of a problem, with the end result being complete group alignment on the problem and agreed actions on how to address it once and for all.

REINVIGORATION’S 6-STEP
PROBLEM-SOLVING PROCESS

1.
Problem Definition & Desired State

Defining both the current state and the desired state.

2.
Possible
Causes

Establishing all potential causes of the problem, typically using
brainstorming techniques.

3.
Analyse & Quantify

Expanding on our understanding of the problem and potential root-causes by analysing data.

4.
Potential Solutions

Exploring all the potential solutions that may solve the problem.

5.
Pilot & Implement

Applying changes to solve the problem, sometimes in a pilot before full implementation.

6.
Evaluate
Benefits

Ensuring the changes have sustained and delivered the desired effects and benefits.

Whether you are looking at increasing your teams’ ability to develop a problem-solving mentality and creating a culture of continuous improvement within your organisation, or need to solve more complex problems, our team of Operational Excellence and continuous improvement experts can support you in your journey to becoming self-sufficient.

KEY BENEFITS

Widespread Awareness Of Team-Based Problem Solving Techniques

Decrease In Operational Challenges Including Client Complaints, Poor Quality Levels, And Low Level of Productivity

Resolution Of More Complex Business Issues

Better Head-Start In The Deployment Of A Business-Wide Transformation

Increased Staff Engagement

Better Diagnosis Of IT-Related Issues, Based on An Impartial Analysis

Reduced Regulatory And Compliance Risks

ABOUT US

Consultancy

We support organisations around the world in their pursuit of Operational Excellence, process change and business transformation, using innovation and cutting-edge technologies to transform
service operations.

Coaching

Our approach is heavily based on knowledge transfer via coaching, so that your people are left with the skills to be self-sufficient at the end of our engagement.

Capability Building

We have years of experience developing world class Operational Excellence and improvement skills across public and private organisations via our face-to-face and e-learning training courses.

E-Management Solutions

We use cutting-edge technologies to help organisations transform their service operations, become
more efficient and
increase performance.

THOUGHT LEADERSHIP

To see more thought leadership articles, click here.

GET IN TOUCH

Would you like to discuss your specific requirements and find out more about our solutions?
Contact our Problem Solving expert, Ryan King.

Ryan King

+44 (0)2920 789 955
ryan.king@reinvigoration.co.uk