SERVICE INNOVATION

Inspiring colleagues at all levels in cross-functional teams to solve process problems through blending traditional improvement approaches with innovation and new technology.

OUR APPROACH

Innovation is not simply an evolution of a process or a service, nor is it traditional problem solving.
Innovation is the creation of something new that will radically transform the way an organisation works.

We will help you to undergo a process of structured problem solving to fully articulate the problems at hand and identify ways and means of applying new and emerging techniques using our non-IT-intrusive technology.

We can spin-up low-code applications to dramatically improve aspects of your processes in ways previously thought not possible. These can then be simulated and tested to ensure that they will solve the core issues that you wish to address, be it streamlining processes, removing quality issues, providing better customer outcomes or reducing the time it takes to complete a service.

EXAMPLES OF OUR LOW-CODE SERVICE INNOVATION SOLUTIONS

Automating the management duties associated with controlling procedures.

Benchmarking and tracking your organisation’s lean culture.

Diagnosing suitability for Robotic
Process Automation.

KEY BENEFITS

Higher Quality

Reduction In Failure Demand

Reduction In Operating
Costs And Greater Productivity

Shorter End-To-End
Lead Time

Improved Customer Outcomes

Reduced Variations In Service Outcomes

IT Friendly Low Code

No Integration Or Security Issues,
Thus Providing An Immediate
Solution For Your Organisation

Greater Regulatory
Compliance And Audit

ABOUT US

Consultancy

We support organisations around the world in their pursuit of Operational Excellence, process change and business transformation, using innovation and cutting-edge technologies to transform
service operations.

Coaching

Our approach is heavily based on knowledge transfer via coaching, so that your people are left with the skills to be self-sufficient at the end of our engagement.

Capability Building

We have years of experience developing world class Operational Excellence and improvement skills across public and private organisations via our face-to-face and e-learning training courses.

E-Management Solutions

We use cutting-edge technologies to help organisations transform their service operations, become
more efficient and
increase performance.

THOUGHT LEADERSHIP

To see more thought leadership articles, click here.

GET IN TOUCH

Would you like to discuss your specific requirements and find out more about our solutions?
Contact our Service Innovation expert, Graham Turnbull.

Graham Turnbull