How to build internal Operations Excellence capability at all levels of your organisation?
Working with you to design and deploy a Target Operating Model (TOM) that will deliver your strategic goals.
Successful TOM design relies upon the successful articulation of the wants and needs of many different stakeholder groups in a focussed vision and strategy. These wants and needs form the basis of Outline Requirements and Design Principles that the TOM is built around. Close engagement with these stakeholders through the Target Operating Model design and delivery ensures that as you re-shape your future operations, you will improve the outcomes you need to deliver as a business. Our highly inclusive approach is critical to the success and sustainability of your TOM.
Our senior team of experienced consultants work with you throughout a 5-step proven process that we have successfully used with clients across various industries.
Being clear on your organisational vision and strategy is critical to the success of your TOM project.
If necessary, we will assist you in defining these, ensuring that your TOM design is heading in the right strategic direction from the start.
ESTABLISH ‘AS IS’ OPERATING MODEL & OUTLINE REQUIREMENTS
Your TOM should satisfy the wants and needs of your varied stakeholders.
To establish this, we will build a highly detailed, data driven view of your current operating model and identify the opportunities for your organisation to transform more closely align with stakeholder needs.
DESIGN ‘TO BE’ TOM OPTIONS
Your TOM design may not be straightforward and will likely require selection from a number of options.
This options appraisal phase is at the heart of our approach and includes the production of a final report setting out high-level options, with the preferred option highlighted, backed with extensive data.
DETAILED BLUEPRINT DESIGN & TRANSITION PLANNING
Our detailed blueprint design takes the selected option (or options) and builds the detailed mechanics that will make the TOM a reality. Design is considered across multiple lenses, phased over time to provide a staged roadmap for successful TOM delivery.
EXECUTION & IMPLEMENTATION
Our implementation phase turns the TOM roadmap into reality by delivering the many changes required to make the TOM a reality.
Our experienced team will partner with you to support your organisation and make the changes operational and sustainable.
Find out how we have helped some of our clients transform their service operations.
Would you like to discuss your specific requirements and find out more about our solutions?
Contact our Target Operating Model Design & Implementation expert, Graham Turnbull.