DESIGNING & IMPLEMENTING TARGET OPERATING MODELS

Working with you to design and deploy a Target Operating Model (TOM) that will deliver your strategic goals.

OUR APPROACH

Our comprehensive Target Operating Model approach blends your teams’ internal expertise with our proven strategic operating model design method. This ensures that we not only deliver transformational change for your business, but importantly that your people are taken on the journey, driving sustainability for the long term.

Successful TOM design relies upon the successful articulation of the wants and needs of many different stakeholder groups in a focussed vision and strategy. These wants and needs form the basis of Outline Requirements and Design Principles that the TOM is built around. Close engagement with these stakeholders through the Target Operating Model design and delivery ensures that as you re-shape your future operations, you will improve the outcomes you need to deliver as a business. Our highly inclusive approach is critical to the success and sustainability of your TOM.

KEY PHASES

Our senior team of experienced consultants work with you throughout a 5-step proven process that we have successfully used with clients across various industries.

PHASE 1

STRATEGY DEVELOPMENT
(IF NECESSARY)

Being clear on your organisational vision and strategy is critical to the success of your TOM project.
If necessary, we will assist you in defining these, ensuring that your TOM design is heading in the right strategic direction from the start.

PHASE 2

ESTABLISH ‘AS IS’ OPERATING MODEL & OUTLINE REQUIREMENTS

Your TOM should satisfy the wants and needs of your varied stakeholders.
To establish this, we will build a highly detailed, data driven view of your current operating model and identify the opportunities for your organisation to transform more closely align with stakeholder needs.

PHASE 3

DESIGN ‘TO BE’ TOM OPTIONS

Your TOM design may not be straightforward and will likely require selection from a number of options.
This options appraisal phase is at the heart of our approach and includes the production of a final report setting out high-level options, with the preferred option highlighted, backed with extensive data.

PHASE 4

DETAILED BLUEPRINT DESIGN & TRANSITION PLANNING

Our detailed blueprint design takes the selected option (or options) and builds the detailed mechanics that will make the TOM a reality. Design is considered across multiple lenses, phased over time to provide a staged roadmap for successful TOM delivery.

PHASE 5

EXECUTION & IMPLEMENTATION

Our implementation phase turns the TOM roadmap into reality by delivering the many changes required to make the TOM a reality.
Our experienced team will partner with you to support your organisation and make the changes operational and sustainable.

KEY BENEFITS

Achieve Transformational Change Across Your Business

Greater Organisational Alignment
And Operational Cohesion

Increased Senior Management Confidence In The Likely Achievement Of Strategic Aims

Increased Strategic Clarity
Throughout The Organisation

Greater Colleague Engagement

Reduction In Operating Costs And Increase In Capacity

Increased Operational Performance

Higher Customer
Retention And Acquisition

Reduced Variations in Service Outcomes

Higher Quality Product And Service

ABOUT US

Consultancy

We support organisations around the world in their pursuit of Operational Excellence, process change and business transformation, using innovation and cutting-edge technologies to transform
service operations.

Coaching

Our approach is heavily based on knowledge transfer via coaching, so that your people are left with the skills to be self-sufficient at the end of our engagement.

Capability Building

We have years of experience developing world class Operational Excellence and improvement skills across public and private organisations via our face-to-face and e-learning training courses.

E-Management Solutions

We use cutting-edge technologies to help organisations transform their service operations, become
more efficient and
increase performance.

CASE STUDIES

Find out how we have helped some of our clients transform their service operations.

Deploy Operational Strategy

Telecoms

Deploy Operational Strategy

Financial Services

To see more case studies, click here.

THOUGHT LEADERSHIP

To see more thought leadership articles, click here.

GET IN TOUCH

Would you like to discuss your specific requirements and find out more about our solutions?
Contact our Target Operating Model Design & Implementation expert, Graham Turnbull.

Graham Turnbull

Graham Turnbull