END-TO-END VALUE STREAM
MAPPING & IMPROVEMENT

Supporting you to simplify your end-to-end processes and build more efficient, effective and customer driven value-streams.

PERFECT FOR SOLVING

Inefficient Processes

Quality Issues

Siloed Processes

Lack of Data and Measures

Multiple Business Hand-Offs

Lack of Big Picture Visibility

Complex Process Design

Lack of Customer Focus

Long Service Lead Times

Poor Customer Service

Manual Work

Complaints

HOW WE CAN HELP

Simplifying end-to-end processes is key to to dramatically increase efficiency and positively transform customer experience.

Value Streams are end-to-end processes that cover every single department involved in fulfilling a service to your customers. Often fraught with complexity and cut across many different teams and departments, these processes may also have elements that are offshored, consequently increasing hand-offs.

Our team will work alongside you to analyse your current processes, define your desired outcomes and re-design your processes to increase performance and client satisfaction. We also put a particular emphasis on knowledge transfer so that your team leaders are self-sufficient at the end of our engagement.

OUR APPROACH IS BASED ON KNOWLEDGE TRANSFER

1
Mobilisation
  • Customer identification
  • SIPOC
  • Stakeholder analysis and management
  • Team selection
2
Current State Insight
  • Voice of customer
  • Measures and baseline
  • Current state value stream mapping
  • Issues and root cause analysis
  • Data, information and demand flow analysis
  • Walk the process
3
Visioning & Design
  • Vision and design principles
  • Future state value stream mapping
  • Solution generation
  • Benefits tracking
4
Implementation
  • Future state planning
  • Customer feedback planning
  • Delivery planning
  • Change management
  • Piloting the changes
  • Implementation
  • Tracking and proving benefits
  • Business handover

BUSINESS BENEFITS

Unique And Inspiring
Customer Experiences

IMPROVED QUALITY

Reduction In Failure Demand

Reduction In Operating Costs And Greater Productivity (Typically A 20% to 30% Improvement)

Greater Productivity

Faster End-To-End Lead Time

Reduced Variation

More Empowered And Engaged Staff

Reduction In Hand-Offs And Complexity

Greater Regulatory Control

Greater Regulatory Control, Right-Sizing Risk Controls To Alleviate Unnecessary Burden Of Risk And Operations Personnel

THEY SAY

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Client Name
Client Title

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Client Name
Client Title

GET IN TOUCH

Would you like to discuss your specific requirements and find out more about our solutions?
Contact our End-To-End Value Stream Mapping & Improvement expert, Graham Turnbull.

Ryan

CASE STUDIES

Find out how we have helped some of our clients transform their service operations.

    To see more case studies, click here.