How to build internal Operations Excellence capability at all levels of your organisation?
The success of a Shared Services approach, be it in government or elsewhere, depends on a range of factors but there are clear operational areas within Shared Services departments that require consideration in order to move from a negative to positive cost position. This paper explores three different models of Shared Services and the seven key operational cost levers that influence success.
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Throughout the years, we have developed a set of consulting, capability building and e-management solutions that enable us to tailor our approaches to our clients’ needs and help them transform their service operations.