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Government Shared Services – A Framework for Success


The success of a Shared Services approach, be it in government or elsewhere, depends on a range of factors but there are clear operational areas within Shared Services departments that require consideration in order to move from a negative to positive cost position. This paper explores three different models of Shared Services and the seven key operational cost levers that influence success.


Get in touch to discuss how we can help you transform your service operations.

Chris Dando

Ryan King

Graham Turnbull


Throughout the years, we have developed a set of consulting, capability building and e-management solutions that enable us to tailor our approaches to our clients’ needs and help them transform their service operations.


We support organisations around the world in their pursuit of Operational Excellence, process change and business transformation, using innovation and cutting-edge technologies to transform
service operations.


Our approach is heavily based on knowledge transfer via coaching, so that your people are left with the skills to be self-sufficient at the end of our engagement.

Capability Building

We have years of experience developing world class Operational Excellence and improvement skills across public and private organisations via our face-to-face and e-learning training courses.

E-Management Solutions

We use cutting-edge technologies to help organisations transform their service operations, become
more efficient and
increase performance.