MAINTAINING A COMPETITIVE EDGE

Are you looking to out-pace the competition through innovative service design?

HOW WE CAN HELP

Defining & Deploying
Operational Strategy

Helping you define breakthrough strategic objectives and deploy them throughout
your organisation.

 

End-to-End
Process Transformation

Supporting you to understand key end-to-end processes and driving the changes required to trigger a step-change
in performance.

Simplifying the Customer Journey

Helping you understand the diverse needs of your different customer groups and design services that deliver compelling customer outcomes, time and time again.

Operational Excellence
Ways of Working

Designing OpEx ways of working that will drive increased performance for your organisation and making them a way of life for your frontline leaders.

Service Innovation

Inspiring colleagues at all levels in cross-functional teams to solve process problems through blending traditional improvement approaches with innovation and
new technology.

RPA

Assisting you throughout your RPA journey, from using our unique activity automation feasibility model, to rapidly mobilising low risk pilot solutions, through to implementing at scale across your business.

ABOUT US

Consultancy

We support organisations around the world in their pursuit of Operational Excellence, process change and business transformation, using innovation and cutting-edge technologies to transform
service operations.

Coaching

Our approach is heavily based on knowledge transfer via coaching, so that your people are left with the skills to be self-sufficient at the end of our engagement.

Capability Building

We have years of experience developing world class Operational Excellence and improvement skills across public and private organisations via our face-to-face and e-learning training courses.

E-Management Solutions

We use cutting-edge technologies to help organisations transform their service operations, become
more efficient and
increase performance.

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CI Skills Development &
LCS Accreditation

Helping you build operations management and improvement capability internally, rewarding staff with an internationally recognised qualification.
 
 

Agile

Helping you become an Agile business by assessing your projects for Agile effectiveness, training your teams in the approach and embedding the use of Agile core principals, delivering a step-change in IT project performance.

Problem Solving

Building your staff’s capability to solve problems across all levels of your organisation, developing staff engagement and accelerating your journey towards
the creation of a continuous
improvement culture.

GET IN TOUCH

Get in touch to discuss how we can help you transform your service operations.

Chris Dando

Ryan King

Graham Turnbull