How to build internal Operations Excellence capability at all levels of your organisation?
A major UK financial services company that was embarking on a claims transformation programme to deliver a new Target Operating Model (TOM) for General Insurance claims which aimed to:
In support of this transformation activity, Reinvigoration support was engaged to help build capability within the front-line leadership team and allow them to successfully manage within the new operating environment. The objectives were to;
This was just the start as a second wave of training and coaching support was implemented, which saw more frontline managers receiving training, getting intensive coaching support and continuing their professional development journey, working towards accreditation at levels 1b & 1c of the Lean Competency System.
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