A shared services organisation that works in partnership with large government agencies to provide back office processing capabilities.
A newly created shared services business was created to support Central Government efficiency drives. Their purpose was to centralise all key support functions including HR Services, Finance & Accounting, Procurement & Technology.
They absorbed c.1200 staff from existing Central Government functions via a TUPE arrangement across 9 UK sites. They needed to develop a TOM to reduce cost by 30%.
The client also inherited service penalty contracts, so service levels needed to be maintained and ultimately improved whilst the TOM was implemented.
Using our TOM approach, we worked with teams across all 9 sites to completed detailed ‘as-is’ view of the operating model to ensure we were working from an accurate baseline.Once agreed, we then:
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