How to build internal Operations Excellence capability at all levels of your organisation?
A major UK bank with 8 operating centres that required a UK wide end to end systems transformation programme for its Cash Processing Business.
As one of the only bank-owned cash processors in the UK, our client needed to take significant cost out of the business in order to remain competitive in the market. This challenge came following a successful 2-year Lean programme which saw costs reduce by over 25%. Subsequently, the business was struggling to see where additional breakthrough changes could be made.
Advice was also needed on how they could potentially rationalise sites to reduce cost whilst still maintaining cash delivery service to one of the largest UK networks of ATMs.
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