Improve Operational Profitability

A 12-week Lean transformation approach was taken by Reinvigoration to drive improvement with the key elements being:

• Analysis of the current backlog revealed high levels of failure demand (multiple work item re-entry) caused by poor turnaround times. The majority of the team was re-organised to focus primarily on cases received that day. The remaining staff worked on the backlog and often found that their pieces of work had already been processed, significantly reducing the date of the oldest work item
• Local staff were facilitated in process mapping sessions to initially understand and then remove all the process variations that existed. Waste was identified and removed resulting in increased efficiency
• Once implemented, adherence to the new ‘best way’ of processing was monitored
• A short interval control board was implemented to allow the team to track progress against the daily work plan
• Other key operational measures linked to quality, cost and delivery were also displayed and tracked, allowing further improvements to be identified
• Senior staff were coached to ensure that they retained the capability to sustain improvements through effective operations management