Deploy Operational Strategy

TELECOMS

THE CLIENT

One of Ireland’s largest wholesale telecommunications providers, who own and operate an extensive telecoms network throughout Ireland with International fibre connectivity to the UK. They also own and manage a portfolio of 400 + telecommunications towers and sites across Ireland, providing transmission service for mobile and wireless operators, private communications companies and emergency services.

THE CHALLENGE

Reinvigoration were engaged by the Executive team to facilitate the formulation of a 5-year strategic plan that aimed to double the size of the business (measured by PBIT).

The growth aspirations of the client were significant given that they operate in a fiercely competitive marketplace and needed to break into new markets to make the aim realistic. This would require significant foundation work in the early years of the strategic plan.

In addition to growth ambitions, the client wanted to maintain their superb safety record, make a step change improvement to network performance and drive increases to both customer and staff satisfaction.

THE SOLUTION

Our client wanted to use the popular strategic deployment process known as Hoshin Planning, or Policy Deployment, and chose to use an online tool to manage the process.

A Reinvigoration strategy deployment expert met with the client to understand their timelines, then structured a part time engagement to be managed to completion over a two month period. This involved many site visits, but also remote coaching support where practical.

We guided the client through the strategic deployment process by following an eight step model, as shown below.

  • STEP 1. Define organisational vision and linked strategic themes
  • STEP 2. Agree 5 year breakthrough strategic objectives
  • STEP 3. Develop annual breakthrough objectives
  • STEP 4. Create annual improvement priorities
  • STEP 5. Cascade throughout the organisation
  • STEP 6. Create the action plans required to deliver the improvement priorities
  • STEP 7. Identify and assign the required resource to execute the plans
  • STEP 8. Set up KPI reporting and track progress

Each stage was be supported with post-workshop activities, driven by a client owned action plan to ensure that we met the aim of deploying the new strategy throughout the organisation by the end of the calendar year.

THE RESULTS

The client was able to successfully deploy their strategy throughout their organisation and support the delivery of it through targeted action plans, owned at the appropriate level within the organisation.

The strategic plans were well managed and controlled, with KPI dashboards created at all levels, which allowed progress to be tracked and interventions to be made if the plan fell behind schedule.

HAVE A SIMILAR CHALLENGE?

Get in touch to discuss how we can help you transform your service operations.

Chris Dando - Reinvigoration

Chris Dando

Ryan King - Reinvigoration

Ryan King

Graham Turnbull - Reinvigoration

Graham Turnbull

  • NEW ONLINE COURSE — Lean Project Practitioner (LCS 1B/C) - Available for individuals and organisations
  • PUBLIC SECTOR NEWS! Procure our services without the need for a full tender
    FIND OUT MORE
  • Target Operating Model Design - The all-embracing approach
    FIND OUT MORE

ONLINE COURSE & LCS 1B/C CERTIFICATION + COACHING

Price incl. VAT: £1,620

By using this form you agree with the storage and handling of your data by Reinvigoration Ltd as well as to receiving our newsletters and some direct emails from our team. For more information on our privacy policy please click here

LEAN PROJECT PRACTITIONER ONLINE COURSE

Price incl. VAT: £840

By using this form you agree with the storage and handling of your data by Reinvigoration Ltd as well as to receiving our newsletters and some direct emails from our team. For more information on our privacy policy please click here

ONLINE COURSE & LCS 1B/C CERTIFICATION

Price incl. VAT: £1,140

By using this form you agree with the storage and handling of your data by Reinvigoration Ltd as well as to receiving our newsletters and some direct emails from our team. For more information on our privacy policy please click here

DEMO - LEAN PROJECT PRACTITIONER ONLINE COURSE (LCS 1B/C)

Enter your details below to access the free demo