How to build internal Operations Excellence capability at all levels of your organisation?
The procurement function of a large London local authority, as with many public sector organisations, found the length of time from the request for a new supplier contract to the supplier signing the contract included unacceptable waiting period for all the parties involved.
Council employees described their instructions for a new supplier contract to ‘disappearing into a black hole’ until they were chased. Common end-to-end times experienced were over 3 months, delaying projects and new service deliveries as suppliers were still not given the go-ahead until all legal work had been completed.
To understand the end-to-end process, it was first necessary for Reinvigoration to map and analyse all the current processes from when a client in the council requests a new contract to the supplier having the go-ahead to be placed onto the financial database. This was done in conjunction with the Senior Contracts Lawyer to ensure buy-in and knowledge transfer of the techniques used. Some of the key findings of this activity included:
Reinvigoration implemented a range of actions including –
The positive results of the project were significant with:
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