How to build internal Operations Excellence capability at all levels of your organisation?
Working with you to design customer-centric services and processes.
To remain competitive and deliver compelling outcomes that retain and grow custom, it is imperative that your organisation adapts with the needs of every single user type, or ‘persona’, ensuring that both services and processes are built around these very customer desires.
Reinvigoration’s Customer Journey Mapping solution is designed to provide your organisation with hands-on consultancy support following a three-step methodology.
We will start by researching your customer base and developing distinct ‘customer personas’ who use your products and services.
We will map out with you the journey of each of these customer groups throughout your processes, in your customers’ eyes, identifying where they are delighted or disappointed, driving to the root causes of
customer dissatisfaction.
By redesigning your processes in line with your customer desires and working with you to implement these changes, we will enable you to provide service excellence and dramatically improve efficiency
and profitability.
Contact one of our expert consultants directly.
Would you like to discuss your specific requirements and find out more about our solutions?
Contact our Customer Journey Mapping & Improvement expert, Graham Turnbull.
+44 (0)2920 789 955
graham.turnbull@reinvigoration.co.uk
Find out how we have helped some of our clients transform their service operations.
To see more case studies, click here.