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E-LEARNING LOG IN | T: +44(0)2920 789 955
BUSINESS CONSULTING

END-TO-END VALUE STREAM
MAPPING & IMPROVEMENT

Supporting you to simplify your end-to-end processes and build more efficient, effective and customer driven value-streams.

PERFECT FOR SOLVING

Inefficient Processes

Quality Issues

Siloed Processes

Lack of Data and Measures

Multiple Business Hand-Offs

Lack of Big Picture Visibility

Complex Process Design

Lack of Customer Focus

Long Service Lead Times

Poor Customer Service

Manual Work

Complaints

HOW WE CAN HELP

Simplifying end-to-end processes is key to to dramatically increase efficiency and positively
transform customer experience.

Value Streams are end-to-end processes that cover every single department involved in fulfilling a service to your customers. Often fraught with complexity and cut across many different teams and departments, these processes may also have elements that are offshored, consequently increasing hand-offs.

Our team will work alongside you to analyse your current processes, define your desired outcomes and re-design your processes to increase performance and client satisfaction. We also put a particular emphasis on knowledge transfer so that your team leaders are self-sufficient at the end of our engagement.

We will work alongside you and coach your colleagues to map out every process step along the value stream.

We will help you to understand the wastes within the process, causes of quality issues and complaints, as well as completion delays.

Once identified, we will help you to apply root cause analysis, develop solutions and implement the changes your organisation requires to trigger a step-change in performance.

All aspects of performance are considered, and we will baseline data, trialling process redesign in proof of concepts, prior to creating and managing an implementation plan to deliver tangible improvements that will transform your business.

OUR 4-STEP APPROACH

1
Mobilisation
  • Customer identification
  • SIPOC
  • Stakeholder analysis
    and management
  • Team selection
2
Current State Insight
  • Voice of customer
  • Measures and baseline
  • Current state value
    stream mapping
  • Issues and root
    cause analysis
  • Data, information and demand flow analysis
  • Walk the process
3
Visioning & Design
  • Vision and design principles
  • Future state value
    stream mapping
  • Solution generation
  • Benefits tracking
4
Implementation
  • Future state planning
  • Customer feedback planning
  • Delivery planning
  • Change management
  • Piloting the changes
  • Implementation
  • Tracking and proving benefits
  • Business handover

KEY BENEFITS

Unique And Inspiring
Customer Experiences

Improved Quality

Reduction In Failure Demand

Reduction In Operating Costs And
Greater Productivity (Typically a
20% to 30% Improvement)

Faster End-To-End Lead Time

Reduced Variation

More Empowered And Engaged Staff

Reduction In Hand-Offs And Complexity

Greater Regulatory Control, Right-Sizing Risk Controls To Alleviate Unnecessary Burden Of Risk And Operations Personnel

WHAT OUR CLIENTS SAY

Reinvigoration has extensive knowledge regarding how to design a deployment taking an Operational Excellence approach, they have been a huge help with our Home Insurance programme, adding considerable value in helping us set the programme up for success, whilst passing on knowledge willingly and effectively.

The knowledge and experience they have, enable a flexible approach that can be tailored to any situation, and industry. I have found them committed, trustworthy and very easy to work with.

Huw Williams
Senior Manager, Service Excellence - Lloyds Banking Group

The team at Reinvigoration are consummate professionals and we have had the privilege of working with them twice on Operational Excellence programmes of efficiency. They are able to quickly engage with our people to understand complex, multi-site end to end processes and they have always delivered the required outputs and provided further recommendations and proposals based on
their expertise. I would not hesitate to use
them again.

Rachel Summers
Director of Operational Excellence - Shared Services Connected Ltd

We needed to transform our global inspection division. Reinvigoration ran a rapid diagnostic and design process covering our business end to end – from enquiry to cash. Their in-depth approach swiftly identified realisable benefits, providing detailed and insightful output. The high quality team were pragmatic and astute, and they worked hard.

Andrew Brown
VP Global Operations, Inspection - Lloyd’s Register Energy

GET IN TOUCH

Would you like to discuss your specific requirements and find out more about our solutions?
Contact our End-To-End Value Stream Mapping & Improvement expert, Graham Turnbull.

Graham Turnbull

CASE STUDIES

Find out how we have helped some of our clients transform their service operations.

Simplify Business Processes

Retail

Improve Operational Profitability - Utilities

Financial Services

Simplify Business Processes

Local Government

Simplify Business Processes

Financial Services

THOUGHT LEADERSHIP

To see more thought leadership articles, click here.