Developing your team’s ability to transform end-to-end processes in order to increase performance and customer satisfaction
Our two-day face-to-face in-house training course is designed to provide the fundamentals for dramatically transforming end-to-end processes and services within your organisation.
We will step you through the structured approach you need to take to understand the wastes within the process, causes of quality issues and completion delays. You will experience hands-on practical exercises that will help you to apply root-cause analysis, develop solutions and implement the changes required to trigger a
step-change in performance.
Our training course covers all aspects of performance, showing you how to baseline data, trial process, redesign in proof of concepts, and how to create and manage an implementation plan to deliver tangible improvements that will transform your business.
Please note that the course is designed for 8 to 12 delegates maximum to provide a more interactive and hands-on training, allowing each delegate to maximise value from the programme.
Reinvigoration has extensive knowledge regarding how to design a deployment taking an Operational Excellence approach, they have been a huge help with our Home Insurance programme, adding considerable value in helping us set the programme up for success, whilst passing on knowledge willingly and effectively.
The knowledge and experience they have, enable a flexible approach that can be tailored to any situation, and industry. I have found them committed, trustworthy and very easy to work with.
The team at Reinvigoration are consummate professionals and we have had the privilege of working with them twice on Operational Excellence programmes of efficiency. They are able to quickly engage with our people to understand complex, multi-site end to end processes and they have always delivered the required outputs and provided further recommendations and proposals based on their expertise. I would not hesitate to use them again.
We needed to transform our global inspection division. Reinvigoration ran a rapid diagnostic and design process covering our business end to end – from enquiry to cash. Their in-depth approach swiftly identified realisable benefits, providing detailed and insightful output. The high quality team were pragmatic and astute, and they worked hard.
Would you like to discuss your specific requirements and find out more about our solutions?
Contact our End-To-End Value Stream Mapping & Improvement expert, Graham Turnbull.
Find out how we have helped some of our clients transform their service operations.