ABOUT THE COURSE

Lean Service Awareness is a practical 60-minute online course suitable for any professional seeking an introduction to Lean thinking.

Lean is undoubtedly one of the most effective ways to improve service whilst simultaneously reducing costs. This course will give you an insight into why it is so popular and will leave you with ideas that you can take back
to the workplace.

Professionals completing this course will gain a solid overview of the key principles of Lean and how/when these translate into the service sector.

KEY BENEFITS

Individuals Will Start To Learn An Improvement Mindset.

They Will Be Able To Improve Their Daily Work Lives At A Basic Level.

Widespread Lean Awareness Triggers The Improvement Mindset And Desire To Improve Across All Team Members.

DELIVERY

This online course is based around many interactive exercises which allow delegates to put the
theory they’ve learned into practice.

The course is completed with the sharing of case studies from different service-sector improvement projects, giving delegates real, relatable examples of Lean transformation.

TAKE THE TOUR

COURSE OUTLINE

REQUIREMENTS

No previous Lean knowledge or experience required.

OVERVIEW

1

Describe the classic 5 Lean principles.

2

Identify the recognised history of Lean.

3

Give examples of the 7 classic wastes.

4

Apply basic Lean improvement techniques to a service simulation.

Lean improvement techniques to a service simulation include:

  • Diagnose process problems.
  • Make improvements and test their outcomes.
  • Understand the basic differences between service and manufacturing.
  • Identify service wastes and understand why these are different to the classic 7 wastes.

DOWNLOADABLE OVERVIEW

LCS ACCREDITATION

This course is aligned to Cardiff University’s Lean Competency System (LCS) at level 1a.

The LCS was created by Cardiff University’s Lean Enterprise Research Centre and has set the standards for high quality Lean education for over a decade. It remains the leading academically recognised Lean qualification worldwide. 

The LCS Framework has three categories and seven levels of competency covering the entire spectrum of Lean knowledge and applications; with each level focussing on a specific set of competencies. Reinvigoration is one of only a few that provides training at all levels. Please view the below LCS Roadmap for an overview of Reinvigoration’s LCS Development Path, including pre-requisites, benefits and duration for each course.

ACCREDITATION CRITERIA

To achieve accreditation, at the end of the course learners sit a timed multiple choice exam containing 30 questions which are pulled randomly from a large question bank.

Feedback is provided immediately and if the pass mark of 65% is met learners can immediately download their formal
LCS 1a certificate as a PDF.

PRICING AND PERSONALISATION

Our Lean Awareness Online Course is available to purchase online for as little as one user. Bulk pricing and licensing options, as well as personalisation options are also available for larger groups. 

PRICING

£95 +VAT per learner
including accreditation.

BULK PRICING, LICENSING & PERSONALISATION

Personalisation packages, bulk pricing and licensing options available.

BULK LICENSING OPTIONS & PRICING

User-based and perpetual access licensing options are available for all our e-learning courses. Conditions and prices vary depending on the course and on the number of licences required. Please contact us if you would like to find out more.

PERSONALISATION OPTIONS

Depending on the number of licences you require, our e-learning training courses can be tailored to feature your own branding, tailor the actual content of the course, be accessible in a language of your choice, or even provide you with a custom LMS instance. Please get in touch to discuss your requirements.

WHAT OUR CLIENTS SAY

As a transformation professional, I have been leading a shared service business transformation programme between two distinct and different organisations. I have found the Lean Systems Thinking approach to this programme invaluable.

Chris Bolton
Customer Service & Transformation Manager - Cambridge City Council

Having our programme endorsed and supported by Reinvigoration and Cardiff University, where the Lean Competency System was first developed, is a great indication of the importance Babcock places on this scheme and the commitment we are making to support staff who get involved.

Reinvigoration provide a detailed oversight of the Babcock training and examination process, ensuring trainees are given the highest-quality support and assessment throughout, backed with the rigour expected by top
university standards.

Dave White
Head of Engineering Continuous Improvement - Babcock MCS Offshore

Whilst the training programme remains ongoing, many colleagues have now successfully completed their training in Operations Excellence Management System, Team Based Problem Solving and Lean Service Awareness. There is no doubt that as a business we have significantly benefited from their innovative approach to Lean training. I wish Reinvigoration the best of luck in their future endeavours.

Santosh K Singh
Lead Consultant PLS Lean Six Sigma - Novartis

GET IN TOUCH

Would you like to discuss your specific requirements and find out more about our solutions?
Contact our LCS expert, Chris Dando.

Chris Dando

THOUGHT LEADERSHIP

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