How to build internal Operations Excellence capability at all levels of your organisation?
Establishing best practice Operational Excellence throughout every team in your business, solving some of the
fundamental barriers to effectiveness.
Crucial self-awareness thinking to recalibrate why we exist as a team, allowing all other activity to link to this purpose.
Defining and measuring the key drivers that will foster the desired behaviours and outcomes.
Take centre stage in the team environment acting as the catalyst for effective performance
Daily drumbeat of performance management and continuous improvement, supported with a coaching style delivery from frontline leaders.
Standardising work (where appropriate) to enhance the delivery of repeatable and reliable service outcomes to customers.
Organising the time of frontline leaders effectively to allow for more time to be spent on core value-adding activities.
Developing team skills in a structured way to support personal development and operational resilience.
Embedding the fundamental problem solving method and skills that become the catalyst for continuous improvement.
A coaching led ‘sit in’ approach to support staff and optimal
Matching resource with customer demand to ensure consistent service delivery at the right cost.
The support and guidance we have received from Reinvigoration in designing and rolling out our Continuous Improvement programme has been invaluable. Their well-judged combination of classroom-style training, coaching and feedback has enabled us to quickly develop an in-house capability, and has encouraged us to create an approach that works for our people, rather than adopting a readymade, cookie-cutter method.
Would you like to discuss your specific requirements and find out more about our solutions?
Contact our Operations Excellence expert, Ryan King.
Find out how we have helped some of our clients transform their service operations.