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BUSINESS CONSULTING

OPERATIONAL EXCELLENCE WAYS OF WORKING

Establishing best practice Operational Excellence throughout every team in your business, solving some of the
fundamental barriers to effectiveness.

PERFECT FOR SOLVING

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Low Productivity
And Effectiveness

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Constant Fire-Fighting
Between Teams

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Unclear Measures

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Backlogs

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Unachieved Targets

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Lack of Daily
Performance Management

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High Level Of Complaints

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Low Morale

HOW WE CAN HELP

 Our consultants will assist you to establish best practice Operational Excellence throughout every team in your business, overcoming some of the fundamental barriers to effectiveness. Our approach is based on knowledge transfer and coaching, so that your team leaders will be self-sufficient at the end of our engagement.

Initial 3-step assessment

Teams

We will start by understanding the purpose of each team, essentially why they exist and what they do for your customers.

KPIs

We will define purposeful measures and use them to benchmark performance.

QCDRP

We will assess each team’s current state effectiveness, showing opportunities across Quality, Cost, Delivery, Risk and People measures.

Core Operational Excellence Methods

 We will reach out and apply hands-on the following core aspects of Operational Excellence to help you increase the performance of your teams.
Customer Purpose
& Operations Realignment

Crucial self-awareness thinking to recalibrate why we exist as a team, allowing all other activity to link to this purpose.

Purposeful
Metrics

Defining and measuring the key drivers that will foster the desired behaviours and outcomes.

Performance
Boards

Take centre stage in the team environment acting as the catalyst for effective performance
and improvement.

Team Huddles

Daily drumbeat of performance management and continuous improvement, supported with a coaching style delivery from frontline leaders.

Standard
Operating
Procedures

Standardising work (where appropriate) to enhance the delivery of repeatable and reliable service outcomes to customers.

Personal Capacity Management

Organising the time of frontline leaders effectively to allow for more time to be spent on core value-adding activities.

Skills Management
& Development

Developing team skills in a structured way to support personal development and operational resilience.

Team Based
Problem Solving

Embedding the fundamental problem solving method and skills that become the catalyst for continuous improvement.

Process Confirmation

A coaching led ‘sit in’ approach to support staff and optimal
service delivery.

Team Capacity Management

Matching resource with customer demand to ensure consistent service delivery at the right cost.

KEY BENEFITS

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Effective Operations Management

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Purposeful Measures And
Visual Management

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Self-Sufficient Problem-Solving Teams

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Improved Integration Of Your Organisation's Strategic Goals Throughout Your
Operational Processes

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Reduction In Operating Costs

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Increase in Operational
Excellence Capability

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Sustainability of Standard Work

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More Empowered and Engaged Staff

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Increase In Customer Satisfaction

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Fewer Risks Within Processes Due To Higher Levels Of Management Control

WHAT OUR CLIENTS SAY

The support and guidance we have received from Reinvigoration in designing and rolling out our Continuous Improvement programme has been invaluable. Their well-judged combination of classroom-style training, coaching and feedback has enabled us to quickly develop an in-house capability, and has encouraged us to create an approach that works for our people, rather than adopting a readymade, cookie-cutter method.

Reinvigoration Ltd
Jeremy Fletcher
Chief Operating Officer - Kantar UK & Ireland

GET IN TOUCH

Would you like to discuss your specific requirements and find out more about our solutions?
Contact our Operations Excellence expert, Ryan King.

Ryan King

+44 (0)2920 789 955
ryan.king@reinvigoration.co.uk

CASE STUDIES

Find out how we have helped some of our clients transform their service operations.

Case Study Business Improvement Services

Build Operations Management Capability

Services
Case Study Business Improvement Local Government

Create A Continuous Improvement Culture

Local Government
Case Study Business Improvement Financial Services Insurance

Simplify Business Processes

Financial Services (Insurance)
Case Study Business Improvement Financial Services

Improve Operational Profitability

Financial Services

To see more case studies, click here.

THOUGHT LEADERSHIP

To see more thought leadership articles, click here.

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