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CAPABILITY BUILDING

OPERATIONAL EXCELLENCE WAYS OF WORKING

Establishing best practice Operational Excellence throughout every team in your business, solving some of the fundamental
barriers to effectiveness.

PERFECT FOR SOLVING

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Low Productivity
And Effectiveness

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Unclear Measures

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Unachieved Targets

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Lack of Daily
Performance Management

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Constant Fire-Fighting
Between Teams

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Backlogs

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Low Morale

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High Level Of Complaints

HOW WE CAN HELP

Involving staff at all levels of your organisation in its Operational Excellence journey is key to improving operational profitability, becoming more customer centric, and supporting the organisation’s
overarching strategic goals.

Our three-day training course is designed to provide team leaders, managers, and Lean and CI teams with the knowledge they need to improve the way their teams work, in order to increase performance and embed a culture of continuous improvement.

The course is extremely practical, using hands-on exercises to bring Operational Excellence principles to life, and to underpin where and how they are used. This approach enables delegates to quickly absorb their newly acquired knowledge and apply the fundamentals directly within their own teams following the course, driving immediate benefits of over 15% productivity improvement (on average).

COURSE OVERVIEW

The learning is designed to go hand-in hand with a post-course project of around 10 weeks in duration, where demonstration of effective implementation will result in optional certification by Cardiff University’s LCS at level 1C.

Our one-to-one coaching support is available following the course to assist delegates in successfully deploying their newly acquired skills across their teams and achieving successful certification.

DAY 1
  • History of Lean
  • Waste
  • Service vs. manufacturing
  • Value and failure demand
  • VOC and value stream understanding
  • Setting good measures
DAY 2
  • Personal capacity management/DILO
  • Team capacity waterfall
  • Matching resource vs. demand
  • Visual management and performance boards
  • Running daily team huddles
DAY 3
  • Standard work
  • Process confirmation, coaching and feedback
  • Problem solving
  • Basic consulting skills and resolving challenges

KEY BENEFITS

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Effective Operations Management

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Purposeful Measures And
Visual Management

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Self-Sufficient Problem-Solving Teams

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Higher Quality And Increased
Customer Satisfaction

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Reduction In Operating Costs and Greater Productivity (typically 15%+)

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Reduced Variation In Output

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More Empowered And
Engaged Staff

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Fewer Risks Within Processes Due To Higher Levels Of Management Control

WHAT OUR CLIENTS SAY

The support and guidance we have received from Reinvigoration in designing and rolling out our Continuous Improvement programme has been invaluable. Their well-judged combination of classroom-style training, coaching and feedback has enabled us to quickly develop an in-house capability, and has encouraged us to create an approach that works for our people, rather than adopting a readymade, cookie-cutter method.

Jeremy Fletcher
Chief Operating Officer - Kantar UK & Ireland

GET IN TOUCH

Would you like to discuss your specific requirements and find out more about our solutions?
Contact our Operations Excellence expert, Ryan King.

Ryan King

+44 (0)2920 789 955
ryan.king@reinvigoration.co.uk

CASE STUDIES

Find out how we have helped some of our clients transform their service operations.

Case Study Business Improvement Services

Build Operations Management Capability

Services
Case Study Business Improvement Local Government

Create A Continuous Improvement Culture

Local Government
Case Study Business Improvement Financial Services Insurance

Simplify Business Processes

Financial Services (Insurance)
Case Study Business Improvement Financial Services

Improve Operational Profitability

Financial Services

THOUGHT LEADERSHIP

To see more thought leadership articles, click here.

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