BUSINESS CONSULTING

TARGET OPERATING MODEL DESIGN & IMPLEMENTATION

Working in partnership with your people to shape your organisation’s Target Operating Model, from strategy development through to implementation.

PERFECT FOR SOLVING

Misalignment Between The Organisation's Strategy And Its Business Processes

Lack Of Senior Management Confidence In The Likely Achievement Of The Business Strategy, Objectives, And KPIs

Lack Of Focus On The Overall Organisation's Goals Throughout The Organisation

Conflicting Initiatives Throughout The Organisation

Lack Of Engagement And Buy-in

Unachieved Targets

HOW WE CAN HELP

Building a detailed view of your ‘as-is’ operating model and comparing this with changing customer needs will identify your lost opportunity and the true transformational potential of your organisation through TOM redesign.

Our comprehensive Target Operating Model approach supports in the delivery of the key outcomes your organisation requires, giving certainty that they are delivered and bring significant business value.

Working hand-in-hand with your people and key stakeholders and using extensive data, our team of senior consultants will develop and deliver a Target Operating Model that will transform the performance of your organisation.

OUR STRUCTURED APPROACH

PHASE 1
strategy development
(if necessary)
PHASE 2
establish 'as is' operating model & customers
PHASE 3
DESIGN 'TO BE' TOM OPTIONS
PHASE 4
DETAILED DESIGN & TRANSITION PLANNING
PHASE 5
EXECUTION & IMPLEMENTATION
PHASE 1
strategy deployment
(if necessary)

AREAS OF FOCUS

  • Internal & External Research
  • Prediction of future trends
  • Political, economic, social, technological, legal and environmental forward look
  • Market trends

OUTPUTS

  • Clearly defined vision & strategy
  • Clear organisational priorities
  • Clear view of the market with current and future trends understood
  • PEST analysis
PHASE 2
establish 'as is' operating model & customers

AREAS OF FOCUS

  • Segment customers and establish their needs and requirements
  • Develop personas and understand the different customer journeys
  • Segment internal stakeholders and establish their needs and requirements
  • Build a detailed data-driven ‘as-is’ picture of how the business operates today
  • Identify the gaps between needs analysis and the as-is reality
  • Develop a financial model to test TOM hypotheses

OUTPUTS

  • Agreed TOM design principles
  • Outline (customer and stakeholder) requirements report
  • Detailed ‘as-is’ operating model report
  • Gap analysis between needs and ‘as-is’ reality
  • Financial model / hypothesis engine built
PHASE 3
DESIGN 'TO BE' TOM OPTIONS

AREAS OF FOCUS

  • Design TOM options
  • Compare each option against key decision factors
    • Cost vs. Benefit
    • Risk & Implications
    • Capability & Business appetite
  • Propose ‘preferred way’

OUTPUTS

  • Target Operating Model Report
  • RAG each option versus strategy, design principles and hypotheses
  • Preferred option selected with robust rational
  • Investment required, benefits, risks of moving forward

MILESTONE 1

SELECT PREFERRED WAY FORWARD

PHASE 4
DETAILED DESIGN & TRANSITION PLANNING

AREAS OF FOCUS

  • Develop in deeper detail the preferred TOM option selected
  • Understand the elements to operationalise and the plan to do so
  • Build a delivery roadmap

OUTPUTS

  • Detailed TOM design
  • Delivery plan
  • Business case

MILESTONE 2

APPROVE DESIGN & BUSINESS CASE

PHASE 5
EXECUTION & IMPLEMENTATION

AREAS OF FOCUS

  • Execute the new target operating model
  • Deliver tactical improvements & sustainable change
  • Measure performance uplift and realise the benefits
  • Continuous improvement

OUTPUTS

  • Delivery plan mobilisation and execution
  • Changes are operational and BAU
  • Sustainable benefits realised

KEY BENEFITS

Greater Organisational Alignment
And Operational Cohesion

Increased Senior Management Confidence In The Likely Achievement Of Strategic Aims

Greater Staff Morale
And Engagement

Increased Strategic Clarity
Throughout The Organisation

Greater Operational Understanding Of Needs To Utilise Technology For The Wider Organisational Benefit

Improved Alignment Between Each Operational Area's Tactics And Regulatory & Compliance Requirements

Greater Ability To Engage The Whole Organisation In The Transformational Activities Required To Comply With New/Incoming Statutes From Regulators

GET IN TOUCH

Would you like to discuss your specific requirements and find out more about our solutions?
Contact our Target Operating Model Design & Implementation expert, Graham Turnbull.

Graham Turnbull

Graham Turnbull

CASE STUDIES

Find out how we have helped some of our clients transform their service operations.

DEPLOY OPERATIONAL STRATEGY

Telecoms

DEPLOY OPERATIONAL STRATEGY

Financial Services

To see more case studies, click here.

THOUGHT LEADERSHIP

To see more thought leadership articles, click here.

  • World's 1st Online BSc in Operational Excellence — In partnership with the University of Buckingham

    FIND OUT MORE
  • Missed our webinar on RPA suitability and implementation?

    WATCH THE REPLAY NOW
  • How to build internal Operations Excellence capability at all levels of your organisation?

    WATCH OUR VIDEO