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BUSINESS CONSULTING

TARGET OPERATING MODEL DESIGN & IMPLEMENTATION

Working in partnership with your people to shape your organisation’s Target Operating Model, from strategy development through to implementation.

PERFECT FOR SOLVING

Misalignment Between The Organisation's Strategy And Its Business Processes

Lack Of Senior Management Confidence In The Likely Achievement Of The Business Strategy, Objectives, And KPIs

Lack Of Focus On The Overall Organisation's Goals Throughout The Organisation

Misalignment Between
Your Services And Your
Customer Requirements

Conflicting Initiatives Throughout The Organisation

Lack Of Engagement And Buy-in

Unachieved Targets

HOW WE CAN HELP

Building a detailed view of your ‘As-Is’ operating model and comparing this with changing customer needs will identify your lost opportunity and the true transformational potential of your organisation through TOM redesign.

Our comprehensive Target Operating Model approach supports in the delivery of the key outcomes your organisation requires, giving certainty that they are delivered and bring significant business value.

Working hand-in-hand with your people and key stakeholders and using extensive data, our team of senior consultants will develop and deliver a Target Operating Model that will transform the performance of your organisation.

OUR STRUCTURED APPROACH

PHASE 1
strategy development
(if necessary)
Discover Phase 1
PHASE 2
establish 'as is' operating model & outline requirements
Discover Phase 2
PHASE 3
DESIGN 'TO BE' TOM OPTIONS
Discover Phase 3
PHASE 4
DETAILED DESIGN & TRANSITION
PLANNING
Discover Phase 4
PHASE 5
EXECUTION & IMPLEMENTATION
Discover Phase 5
PHASE 1
strategy deployment
(if necessary)

AREAS OF FOCUS

  • Internal & External Research
  • Prediction of future trends
  • Political, economic, social, technological, legal and environmental forward look
  • Market trends

OUTPUTS

  • Clearly defined vision & strategy
  • Clear organisational priorities
  • Clear view of the market with current and future trends understood
  • PESTLE analysis
PHASE 2
establish 'as is' operating model & outline requirements

AREAS OF FOCUS

    • Segment customers into Personas and establish their needs and requirements
    • Develop personas and understand the different customer journeys
    • Segment internal stakeholders and establish their needs and requirements
    • Conduct Kano Analysis to identify ‘Must-Be’, ‘Satisfier’, and ‘Delighter’ requirements
    • Build a detailed data-driven ‘as-is’ picture of how the business operates today
    • Identify the gaps between needs analysis and the as-is reality
    • Define Outline Requirements and Design Principles to govern the design of the new model

 

OUTPUTS

  • Agreed TOM design principles
  • Outline (customer and stakeholder) requirements report
  • Detailed ‘as-is’ operating model report
  • Gap analysis between needs and ‘as-is’ reality
PHASE 3
DESIGN 'TO BE' TOM OPTIONS

AREAS OF FOCUS

  • Develop financial model to simulate each TOM option and the impact on your organisation
  • Design TOM options
  • Compare each option against key decision factors
    • Cost vs. Benefit
    • Risk & Implications
    • Capability & Business appetite
  • Propose ‘preferred way’

OUTPUTS

  • Financial model /hypothesis engine built
  • Target Operating Model Report
  • RAG each option versus strategy, design principles and hypotheses
  • Preferred option selected with robust rational
  • Investment required, benefits, risks of moving forward

MILESTONE 1

SELECT PREFERRED WAY FORWARD

PHASE 4
DETAILED DESIGN & TRANSITION
PLANNING

AREAS OF FOCUS

  • Develop in deeper detail the preferred TOM option selected
  • Understand the elements to operationalise and the plan to do so
  • Build a delivery roadmap and associated business case

OUTPUTS

  • Detailed TOM design
  • Delivery plan
  • Business case to secure the investment required for implementation

MILESTONE 2

APPROVE DESIGN & BUSINESS CASE

PHASE 5
EXECUTION & IMPLEMENTATION

AREAS OF FOCUS

  • Execute the new target operating model across People, Process, Technology and Data layers of the business
  • Deliver tactical improvements & sustainable change
  • Measure performance uplift and realise the benefits
  • Continuous improvement

OUTPUTS

  • HR, financial, process, technology and data changes mobilised and implemented with hands-on support from Reinvigoration
  • Delivery plan mobilisation and execution
  • Changes are operational and BAU
  • Sustainable benefits realised

KEY BENEFITS

Achieve Transformational Change Across Your Business

Greater Organisational Alignment
And Operational Cohesion

Increased Senior Management Confidence In The Likely Achievement Of Strategic Aims

Increased Strategic Clarity
Throughout The Organisation

Greater Colleague Engagement

Reduction In Operating Costs And Increase In Capacity

Increased Operational Performance

Higher Customer
Retention And Acquisition

Reduced Variations in Service Outcomes

Higher Quality Product And Service

RELATED SERVICES

Strategy Deployment

Business Consulting
Find Out More

End-To-End Value Stream Mapping & Improvement

Business Consulting
Find Out More

Service Innovation Workshop

Business Consulting
Find Out More

Contact one of our expert consultants directly.

GET IN TOUCH

Would you like to discuss your specific requirements and find out more about our solutions?
Contact our Target Operating Model Design & Implementation expert, Graham Turnbull.

Graham Turnbull

Graham Turnbull

+44 (0)2920 789 955
graham.turnbull@reinvigoration.co.uk

CASE STUDIES

Find out how we have helped some of our clients transform their service operations.

DEPLOY OPERATIONAL STRATEGY

Telecoms
Read More

DEPLOY OPERATIONAL STRATEGY

Financial Services
Read More

To see more case studies, click here.

THOUGHT LEADERSHIP

To see more thought leadership articles, click here.