E-LEARNING LOG IN | T: +44(0)2920 789 955
E-LEARNING LOG IN | T: +44(0)2920 789 955

OPERATIONS EXCELLENCE MANAGEMENT SYSTEMS

E-Learning

Helping service teams personnel understand some practical operations management approaches to improve team performance.

PERFECT FOR SOLVING

Lack of understanding of basic management principles

HOW WE CAN HELP

Given rapidly changing customer needs and growing service choices, there has never been more of a need for service sector organisations to provide repeatable and reliable service outputs from their operations.

Our highly practical and interactive 90-minute e-learning course will enable you to deliver consistent training throughout your teams in a fast and reliable way to facilitate the fast implementation of the newly acquired knowledge throughout your organisation and increase team performance.

Course Content

This e-learning course allows you to quickly understand the ten fundamental operations ways of working that should exist in all service teams, discussing what should be in place and why, as well as highlighting the key benefits.

Delivery Method

The course is highly interactive and blends operations theory with practical understanding of how to implement the methods taught, challenging the learner throughout with questions to test their understanding.

Additional Tools

Upon completion, learners are able to download a team roadmap suggesting a simple plan to put their learning into action within their team after the course.

KEY BENEFITS

Widespread awareness of the ten fundamental ways of working that should exist in all teams

Rapid dissemination of underpinning knowledge

Enables managers and team leaders to better manage and lead teams, improving key aspects of service operations

Provides a head-start in the deployment of a business-wide transformation

THEY SAY

Whilst the training programme remains ongoing, many colleagues have now successfully completed their training in Operations Excellence Management System, Team Based Problem Solving and Lean Service Awareness. There is no doubt that as a business we have significantly benefited from their innovative approach to Lean training. I wish Reinvigoration the best of luck in their future endeavours.”

Santosh K Singh
Lead Consultant PLS Lean Six Sigma - Novartis

GET IN TOUCH

Would you like to discuss your specific requirements and find out more about our solutions?
Contact our Customer Journey expert, Ryan King.

Ryan King

+44 (0)2920 789 955
ryan.king@reinvigoration.co.uk

CASE STUDIES

Find out how we have helped some of our clients transform their service operations.

    To see more case studies, click here.