Measures drive behaviour! This is one of the most important learnings in my career so far. The performance measures we choose and how we use these operational KPIs will greatly influence the behaviour of our colleagues.
Whether we are focussing on the business as usual (BAU) or transformational change, a crucial ingredient to aid business improvement is how people, teams and departments can understand and work together to affect performance. Having the right KPIs in place, with an effective system of working, is crucial.
Here are 5 questions you can use to assess and support the development of performance measures within an organisation.