Operating models that drive efficiency and growth

Align people, processes, technology and governance around how the organisation needs to perform.
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The challenge

As organisations grow, complexity builds. Roles overlap, processes become inconsistent and systems stop working together as effectively as they should.

The result is higher cost, slower decisions and an operating model that becomes harder to adapt. Restructuring alone rarely fixes the underlying issue if the way work is organised has not changed.

Designing an operating model that works in practice

A stronger operating model connects strategy, customer needs, services, processes, technology, structure and performance.

Reinvigoration works with leaders and teams to redesign how these elements work together, creating greater clarity, better flow and an organisation that is easier to operate and scale.

Our Operating Model Design approach covers:

Strategic &
customer needs
Clarify what the organisation needs to achieve and what customers need from it.
Service &
capability
Define the services and capabilities required to deliver those outcomes effectively.
Processes & technology
Design clearer ways of working and identify where technology and automation can improve delivery.
Organisational
Design
Create the roles, teams, skills and governance needed to support the operating model.
Performance &
culture
Put the measures, behaviours and management routines in place to sustain performance.

What Operating Model Design delivers

 

A simpler, fit-for-purpose organisational structure

Lower cost-to-serve and greater responsiveness

Better outcomes for customers

A stronger foundation for automation, AI and growth

"Two things stand out when reflecting on the impact of working with Reinvigoration. First, the depth, quality and rigour of the analysis they helped us bring together in a compelling way. Second, the alignment they created with our senior team. Reinvigoration helped us shape a clear narrative and test our collective appetite for risk and change, which marked a significant step forward. They were central to both building the insights and helping us tell the story."
John Handley
Executive Director, People, HC-One, UK

What our clients say

We build long-term, strategic partnerships with our clients. Discover why organisations choose Reinvigoration to strengthen and transform their operations.

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What we’ve learned and delivered

Practical insights and proven approaches to operational improvement and transformation.

 
Blog

The Importance of an All-Encompassing Consultative Approach to Operating Model Design

In the realm of organisational change, Operating Model Design is a complex and pivotal endeavour that impacts the very...
Learn more
 
 
Blog

Five Vital Components of a Successful Operation

As Operations Directors navigate through a rapidly changing working environment, being able to effectively manage...
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Case Study

NatWest’s RBS Achieves £12m in Savings with a New Operating Model

How Reinvigoration Helped NatWest’s RBS to Reduce Cost and Increase Efficiency with a New Operating Model
Learn more
 

Ready to make your organisation easier to run and scale?

Start a conversation with Graham Turnbull today.

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Frequently asked questions about Operating Model Design

What is Operating Model Design and when do organisations need it?

Operating Model Design defines how your organisation operates to deliver strategic goals, covering structure, processes, technology, and governance. 

Organisations typically need operating model consulting when they've outgrown their current structure, are experiencing inefficiency from accumulated complexity, or need to realign around new priorities. Signs include overlapping roles creating confusion, inconsistent processes across teams, or inability to scale despite growth opportunity. 

Our operating model transformation approach simplifies these complexities, creating clarity and scalability.

How does operating model consulting differ from organisational restructuring?

Operating model consulting addresses the entire system, not just org charts. Traditional restructuring moves boxes and lines without fixing underlying process inefficiencies or technology constraints. 

Our Operating Model Design approach examines strategic needs, customer requirements, service delivery channels, processes, technology, roles, and governance holistically. We use data-driven analysis to identify root causes of inefficiency, then co-create solutions with your teams. 

The result is lasting improvement in cost-to-serve and responsiveness, not temporary fixes that create new problems.

What does best practice operating model transformation involve?

Best practice operating model transformation starts with understanding strategic and customer needs, then works backwards to design the capabilities, processes, structure, and governance required. 

Our approach includes: 

  • mapping current state to identify complexity and waste
  • designing future state that's lean and scalable
  • creating clear accountability and decision rights
  • embedding performance measures that drive the right behaviours
  • building change capability so improvements are sustained 

We co-create with your teams throughout, ensuring the operating model is practical and owned internally, not an external consultant's theoretical design.