Operating Model Design

Designing the organisation to deliver structure, capability, and flow that scales.
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The Challenge

As organisations grow, complexity accumulates: overlapping roles, inconsistent processes, and disconnected systems create inefficiency and a lack of agility. Traditional restructures fix symptoms, not causes.

How our Operating Model Consulting solves It

Reinvigoration’s Operating Model Design service creates simplicity through clarity. We work collaboratively with leaders and teams to redesign how the organisation operates, connecting people, processes, and technology to enable performance and scalability.

Our operating model transformation approach covers all aspects of the operating model:

Strategic & Customer Needs
Ensuring that the needs of the organisation and the needs of your customers are fully understood.
Service & Capability

Ensuring the right services and capabilities are understood and created
Processes & Technology
Developing the channels and efficient processes through which services are delivered, using technology to automate where possible.
Organisational Design

Creating the teams, roles, skills and governance that will deliver the outcomes you need.
Performance & Culture

Embedding the proper measures, mindset, and behaviours.

Outcomes of using Operating Model Design services

 

Simplified, fit-for-purpose organisational structure with a culture that matches.

Reduced cost-to-serve
and improved responsiveness.

Improved outcomes for customers.

A scalable foundation for automation and AI adoption.

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"Two things stand out when reflecting on the impact of working with Reinvigoration. First, the depth, quality and rigour of the analysis they helped us bring together in a compelling way. Second, the alignment they created with our senior team. Reinvigoration helped us shape a clear narrative and test our collective appetite for risk and change, which marked a significant step forward. They were central to both building the insights and helping us tell the story."
John Handley
Executive Director, People, HC-One, UK

What our clients say

We build long-term, strategic partnerships with our clients. Discover why organisations choose Reinvigoration to strengthen and transform their operations.

Ready to simplify your operations and accelerate growth?

Start a conversation with Maria Pizarro today.

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Frequently asked questions about operating model design

What is operating model design and when do organisations need it?

Operating model design defines how your organisation operates to deliver strategic goals, covering structure, processes, technology, and governance. 

Organisations typically need operating model consulting when they've outgrown their current structure, are experiencing inefficiency from accumulated complexity, or need to realign around new priorities. Signs include overlapping roles creating confusion, inconsistent processes across teams, or inability to scale despite growth opportunity. 

Our operating model transformation approach simplifies these complexities, creating clarity and scalability.

How does operating model consulting differ from organisational restructuring?

Operating model consulting addresses the entire system, not just org charts. Traditional restructuring moves boxes and lines without fixing underlying process inefficiencies or technology constraints. 

Our operating model design approach examines strategic needs, customer requirements, service delivery channels, processes, technology, roles, and governance holistically. We use data-driven analysis to identify root causes of inefficiency, then co-create solutions with your teams. 

The result is lasting improvement in cost-to-serve and responsiveness, not temporary fixes that create new problems.

What does best practice operating model transformation involve?

Best practice operating model transformation starts with understanding strategic and customer needs, then works backwards to design the capabilities, processes, structure, and governance required. 

Our approach includes: 

  • mapping current state to identify complexity and waste
  • designing future state that's lean and scalable
  • creating clear accountability and decision rights
  • embedding performance measures that drive the right behaviors
  • building change capability so improvements are sustained 

We co-create with your teams throughout, ensuring the operating model is practical and owned internally, not an external consultant's theoretical design.