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    Transforming Operations: Simplify, Scale, Succeed.

    Tuesday 13th May 2025, London

    Hear from industry experts on their experiences and success stories

    Event Overview

    Reinvigoration Group is excited to invite you to an insightful and interactive event, bringing together industry peers and subject matter experts to explore how simplifying operations can drive growth and scalability.

    Gain first-hand insights from leaders in similar organisations as they share their experiences and success stories. Engage in thought-provoking discussions with experts and fellow practitioners, tackling the challenges of operational simplification and scaling while discovering practical strategies for success.

    Held at La Galeria, London, this event promises to deliver invaluable guidance to help you streamline operations and accelerate growth.

    Event Details

    • Date: Tuesday 13th May 2025
    • Time: 10am – 4pm
    • Location: La Galeria, 6-14 Underwood Street, London N1 7JQ

      Register
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    Who we are

    Reinvigoration Group is the first choice for Operational Excellence. We help continuous improvement and operations leaders to shape, scale, certify and sustain Operational Excellence by providing expert guidance, assets, learning, and hands-on transformation support, enabling them to enhance and accelerate the impact they make on their organisation.

    Our Group is comprised of three companies:

    • Reinvigoration – The trusted delivery partner for achieving Operational Excellence, providing expert guidance, learning and hands-on transformation support to organisations for every step of their Operational Excellence journey.
    • OpX – a technology company that accelerates Operational Excellence adoption across businesses of all sizes, creating lasting impact through its ground-breaking OpEx SaaS platform.
    • Lean Competency System (LCS) – The world’s leading improvement qualifications and community that empowers organisations and individuals with qualifications that inspire excellence and measurable success.

     

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    Speakers

    Ian Edwards is an experienced COO and Operations Director in FinTech, InsurTech, Financial Services, Private Equity and Public Sector. Specialising in Operations and Contact Centre / Customer Service Management, Target Operating Model and Strategy Creation, Digital Transformation and Change.
    Ian Edwards
    Chief Operating Officer & Transformation Director, Veygo
    John leads strategic initiatives to enhance inclusive education, ensuring support and resources for students with special educational needs across Ireland.
    John Kearney
    Chief Executive Officer, National Council for Special Education (NCSE)
    Louise Purves is the Optimisation Lead at Phoenix Group, driving operational efficiency and continuous improvement initiatives. With a strong background in process optimisation, she focuses on enhancing business performance, streamlining workflows, and delivering sustainable transformation.
    Louise Purves
    Optimisation Lead, Phoenix Group
    Catherine is Head of Customer Journey & Experience Management at Phoenix Group. She specialises in designing and optimising customer experiences, ensuring seamless journeys that enhance engagement, satisfaction, and long-term value for customers.
    Catherine Allen
    Head of Customer Journey & Experience Management, Phoenix Group
    Ryan is one of the co-founders of Reinvigoration and is the Managing Partner of the Innovative Learning Division. Ryan has a huge passion in employee development and has been supporting organisations Develop Excellence for over 20 years.
    Ryan King
    Managing Partner, Reinvigoration
    Graham’s reputation for creating and delivering enterprise-wide change is amongst the highest regarded in the industry. He is an expert within all aspects of operations and transformation, challenging the conventional, simplifying the complex, and taking a hands-on approach to delivery – with the P&L results to match.
    Graham Turnbull
    Managing Partner, Reinvigoration

    Agenda

     

    10.00am: Registration and Breakfast
    10.20am: Welcome and Introductions 
     

    10.30am: Thinking Big, Starting Small: Scaling Veygo Through Operational Excellence - Ian Edwards, Chief Operating Officer & Transformation Director, Veygo

    11.20am: Refreshment Break

    11.35am: Combining CI and Customer Experience for Success - Louise Purves, Optimisation Lead and Catherine Allen, Head of Customer Journey & Experience Management, Phoenix Group

    12.30pm: Lunch and Networking 

    1.30pm: Interactive Workshop: Aligning Transformation with Continuous Improvement - Ryan King, Managing Partner and Graham Turnbull, Managing Partner, Reinvigoration

    2.25pm: Refreshment Break

    2.40pm: Applying Operational Excellence to a National Agency supporting Special Education - John Kearney, Chief Executive Officer,  National Council for Special Education (NCSE)

    3.30pm: Closing Session

    3.45pm: Pre-scheduled 1-2-1 Consultations 

    Why Attend?

    Operational complexity can be a major barrier to growth. This event is designed to help you break through those challenges by providing practical strategies, real-world insights, and peer-to-peer learning to simplify and scale your operations effectively.
    • Learn from industry peers – Hear firsthand experiences from leaders who have successfully streamlined operations to drive efficiency and growth.
    • Engage with experts – Gain valuable insights from subject matter specialists on overcoming common roadblocks in scaling operations.
    • Network with like-minded professionals – Connect with fellow operations and continuous improvement leaders, share challenges, and explore new ideas in an interactive setting.
    • Walk away with actionable takeaways – Receive practical advice and proven methodologies that you can implement immediately to enhance operational performance.

    Watch the video from a previous event and hear what delegates had to say

    Who should attend?

     
    • Operations Executives and Heads of Continuous Improvement who are looking to enhance operational efficiency, drive growth, and scale their operations effectively.
    • Senior Leaders in charge of strategy, transformation, and innovation within their organisations.
    • Operations Managers and Process Improvement Practitioners eager to learn from industry experts and peers in the field.
    • Change Management Professionals interested in discovering how simplifying operations can lead to more agile and sustainable growth.
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    Don't miss this opportunity to transform operations.

    Register now to secure your spot!

     

    Please be aware that we may need to limit the number of delegates from the same organisation. Additionally, we reserve the right to decline registrations if your role is not relevant to our event. You will receive an email confirming your place.