Reinvigoration is a UK-based consultancy specialising in integrating Operational Excellence with innovation and
cutting-edge technologies to transform service operations.
We recognise that our clients have varied needs and have designed our consulting framework to promote pragmatism and flexibility, ensuring that the approach used is always tailored to the specific outcomes our clients seek to achieve. We believe that these thoughtful, integrated solutions promote real partnerships and drive measurable long term value for our clients and their customers, factors that are very important to us.
Our large delivery team of accredited, experienced consultants and coaches work all over the world, supporting clients from various industries – including financial services, shared services, telecoms, pharmaceuticals, utilities, public sector and retail. The people we hire bring considerable sector experience to the table, making them better placed to deliver outcomes that will succeed within your organisation.
At Reinvigoration, delivering effective results for our clients is a given – but it’s not enough. We want the journey to be as positive, engaging and efficient as possible. That’s why our brand values focus not only on outcomes,
but on approach and attitude.
Operational challenges vary greatly from one organisation to another. We offer a number of different solutions to support service operations in their journey to Operations Excellence so whatever the challenge at stake, our highly qualified and experienced team is able to deliver a successful solution based on our structured 6×6 Business Transformation approach and our ability to adapt our core solutions to your business’ specific requirements.
Chris has 20 years’ experience working within operations and improvement across many industries and has consulted with over 70 organisations. He has a real passion for driving pragmatic change that resonates with those involved.
Chris holds two Master’s Degrees, one in Lean Service Operations and another in Operational Excellence Research Methods and is currently studying a Professional Doctorate in OpEx.
Ryan is an Operations Excellence expert specialising in supporting organisations to design and deliver their improvement strategies. Ryan has successfully enabled Reinvigoration’s clients to build lean capability at all levels of their organisation, supporting their journey to becoming self-sustainable.
Ryan is one of a small group worldwide to hold an MSc in Lean Service Operations offered by Cardiff University.
Graham’s reputation for creating and delivering enterprise-wide change strategies is amongst the highest regarded in the industry. He is an expert within all aspects of business transformation and specialises in Lean, Agile, RPA and Digital disciplines. Graham challenges the conventional, taking companies through a significant cultural and practical transformation – with the P&L results to match.
Sean is an accomplished and highly effective executive level business transformation leader with over 20 years’ hands-on experience in delivering organisational-wide improvements focused on customer experience, employee engagement, risk mitigation, cost management and enabling business growth. He has led and motivated multi-disciplined teams in a number of sectors including, Financial Services, Government, Telecommunications and Health Care across Europe, The Caribbean, Africa and The Middle East. .
Caroline has over 10 years’ experience developing successful marketing campaigns for many organisations in the service and manufacturing sectors across the UK and France. Her passion for developing brand awareness and supporting organisations to drive engagement is at the core of Reinvigoration’s marketing efforts.
Jill is our Office Manager and the friendly voice you will hear when calling our head office. She has enjoyed a varied career spanning over 40 years covering accounts, sales, purchasing and customer service. Jill’s multi talents and experience enable her to manage client enquiries and accounts, as well as all office logistics.
We support major private and public organisations to help them transform their service operations and achieve measurable improvements to process, performance and capabilities. We are honoured to count the following organisations amongst our clients: