Supporting organisations around the world in their journey to Operational Excellence and Continuous Improvement.


Operational challenges vary greatly from one organisation to the other. We offer a number of different solutions to support service operations in their journey to Operational Excellence so whatever the challenge at stake, our highly qualified and experienced team is able to deliver a successful solution that will match your organisation’s specific requirements.

Core Capabilities

We have the skills and experience you need to drive measurable long term value for your organisation and your customers.

6x6 Business Transformation

Our methodical approach to business
change and transformation.



Definining & Deploying
Operational Strategy

Operational Excellence
Ways of Working

Problem Solving

Process Transformation

Simplifying the Customer Journey

Service Innovation

CI Skills Development & LCS Accreditation


Depending on the outcomes you are trying to achieve and the way your organisation operates, applying a single methodology might not suffice. Our 6×6 business transformation approach allows us to go more in depth when an organisation requires a wholesale transformation.

We start by analysing your organisation using six focus areas, each of which is considered from six perspectives. This in-depth analysis enable us to find the perfect alignment within our capabilities and methodologies to solve complex operational challenges. Its then allows us to methodically break down the work required into manageable stages and ensure that all recommendations and changes are always specific and pragmatic.   


The team at Reinvigoration are consummate professionals and we have had the privilege of working with them twice on Operational Excellence programmes of efficiency. They are able to quickly engage with our people to understand complex, multi-site end to end processes and they have always delivered the required outputs and provided further recommendations and proposals based on their expertise. I would not hesitate to use them again.

Rachel Summers
Director of Operational Excellence - Shared Services Connected Ltd

The Agile training I was part of was great, moreover the feedback from all that have been involved has been outstanding and we are truly starting to see a mind-set shift within finance. A big thank you for all the work you have put into this.

Ian MCClean
Finance Transformation Manager - Vodafone

The Operational Excellence and Lean experts at Buckingham have known the Reinvigoration team for over 10 years. Their reputation for a forward thinking training and consultancy style, together with their eLearning development capability made them the perfect partner for our ground breaking project – the world’s first online OpEx degree.
The Reinvigoration team, in partnership with us, have developed fantastic content that we believe will benefit many thousands of students in their future learning.

Professor Pauline Found
Programme Director for the Professional Doctorate in Operational Excellence - University of Buckingham