Latest Course Dates

• • Wow, what a refreshing approach to training! The combination of service specific teaching, high levels of interactivity and the deep knowledge of the trainer made this an extremely beneficial investment

    Senior Manager, Retail Bank

• • I’ve been on lots of training courses that teach improvement approaches, but the thing that made this course stand out above all others was its focus on lean for service – everything taught was taught in a service context whichRead More

    Operations Manager, Logistics

• • I loved the interactive nature of the course.  Applying the techniques in a learning environment has given me the confidence to return to work and apply them for real

    Team Manager, Telecoms Provider

• • The trainer’s knowledge of service improvement was incredible.  He could provide so many real examples of application across a broad range of service businesses

    Business Improvement Manager, Investment Bank

• • The service simulation used was so real – it was like I was improving my actual business in the classroom!

    Head of Service, UK Local Authority

• • The interactive case studies were a clever addition, really testing our knowledge

    Senior Consultant, Big 4 Consultancy

• • Upon completing the course I returned to work and applied some of the service mapping techniques.  I was astonished at the results as I was able to save £50,000

    Team Leader, UK Local Authority

• • My Operations Director was so impressed with the service improvements that I made upon returning to work that he commissioned REINVIGORATION to run bespoke in-house training for all of our people

    Continuous Improvement Facilitator, UK General Insurer