Five Vital Components of a Successful Operation


    As Operations Directors navigate through a rapidly changing working environment, being able to effectively manage people, processes, and performance is key to the success of the organisation.

    Achieving optimum operational performance for your organisation does not have to be difficult if your strategy contains key elements that set you up for success. When done right, designing, implementing, and maintaining robust and efficient operations can help boost productivity and overall motivation.

    Here I explore five vital components you can incorporate into your operating model to overcome common roadblocks and remain relevant in today’s business climate.


    1. Decentralised decision-making that empowers your staff

    Leadership and management styles that rely on strict, hierarchical top-down decision-making are limiting and are no longer effective. Delegating problem-solving responsibilities to your staff can bring positive effects on your operations. Getting staff involved will make them feel engaged when their input is factored into decisions. This form of empowerment for staff, operating both in a remote working environment and face-to-face, can be a great motivator for your team as they feel and observe their value in the company. This also allows for more creative and innovative problem-solving by consolidating your team’s abilities.


    2. Embracing technology and automation for manual processes

    Deciding to automate laborious manual processes could be the defining factor that elevates the productivity and efficiency of your operations. With data collated on a digital platform, as opposed to physical documents, the latest information from your database is readily accessible in real-time. By digitising repetitive tasks and manual processes, you allow your staff to engage in more rewarding, high-value work that helps enrich their experience at the workplace.


    3.Prioritising data visualisation for performance and resource management

    Once you get started with automation and digital collation of data, the next step is harmonising that data using applications like Microsoft Power BI. Data visualisation through metric dashboards gives you visibility into the health of each department and the processes being undertaken. This allows you to prioritise opportunities for improvement throughout your organisation in a way that was previously impossible through manual collation. Data visualisation will enable you to manage resources in line with demand volume and plan future optimisation.


    4. Paying attention to what brings value to your customers

    Through the power of data visualisation, you now have visibility into customer-facing areas of your organisation. This allows you to measure the performance of your service offerings to existing and potential clients. With the collected data, you can identify weak points and bottlenecks within your operations that could be affecting customer satisfaction levels and focus on areas that require optimisation to improve customer experience.


    5. Engaging operations experts to assist in building a robust operating model

    Many Operations Directors can visualise the changes they require to optimise their operations to deliver the strategy. But, a number of organisations and leaders lack the technical capabilities to build and formulate an effective operating model internally. This is where forward-thinking leaders have started to leverage the expertise of operations experts to guide them along the development and implementation phases. Tapping into the wealth of experience from these experts allows you to optimise your operations and achieve your objectives faster by avoiding common pitfalls and mistakes.


    Are you looking for more tips and advice on how to stay ahead of the competition while implementing effective and impactful changes to your operations without compromising quality?

    Our white paper, Planning for Success: Strategies to Improve Operational Efficiency, provides potential strategies and tactics Operations Directors, like you, can implement to drive your team’s performance, agility, and adaptability in the face of change.

    Download the white paper


    Picture of Graham Turnbull

    Graham Turnbull

    Graham is a Managing Partner at Reinvigoration. His reputation for creating and delivering enterprise-wide change is amongst the highest regarded in the industry. He is an expert within all aspects of operations and transformation, challenging the conventional, simplifying the complex, and taking a hands-on approach to delivery – with the P&L results to match. You can get in touch with him directly by Email or connect on LinkedIn.


    Ready to deliver excellence with certainty for your organisation?