How to build internal Operations Excellence capability at all levels of your organisation?
This morning, Tom Fordyce, BBC Chief sports writer in Rio wrote :
“It has been an Olympic fiesta like never before for Britain: their best medal haul in 108 years, second in the medal table, the only host nation to go on to win more medals at the next Olympics… Only 20 years ago, GB were languishing 36th in the Atlanta Olympics medal table, their entire team securing only a single gold between them. This is the story of a remarkable transformation” 
A remarkable two-decade transformation indeed, however also one of sustained incremental improvement year on year which was clearly the purpose of Liz’s goal to go one better than London 2012, the final medal haul of 67 achieving slightly more than that.
Despite her unassuming confidence in the outcome of these games, there isn’t anything more unpredictable than sport. However far less is left to chance when a delivery plan is tracked and linked clearly to strategic goals and sometimes making tough decisions. 
It is for this reason that Liz and the rest of the team GB sporting elite believed that their plan would lead to delivery. And it didn’t let them down.
So the recipe, in summary:
UK sport knew the critical chain for success and they delivered.
What is striking are the similarities between the Team GB sports system, and our organisational systems of today. Each is large and very complex at first glance. Each has many parts, all of which interrelate in some way. Finally each involves many different stakeholders who would often place their own agenda before that of the whole.
But what organisations often fail to do is execute their strategy using the three-step recipe of success used by team GB. Somewhere in the process the critical chain gets broken leading to deviations from the plan further down the organisation. With these common problems in mind, what is stopping leaders of today’s organisations taking a leaf out of Team GBs book in their approach to strategic execution?
Yes it might not be as simple to create a culture of continuous improvement in practice as it is in writing, but as the look in our winning athletes eyes prove, the rewards are worth it.
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Throughout the years, we have developed a set of consulting, capability building and e-management solutions that enable us to tailor our approaches to our clients’ needs and help them transform their service operations.